Low resolution pictures

Hey @keuls

Hope you are doing well!

which version of the plugin are you using?

Best,
Christian

Version 1.0.6, I don’t have any pending updates.
Manually deleted all low res pins on Pinterest yesterday (just in case it was a one-off) and they are back up again after last nights sync.

Hey @keuls

Hope ou are doing well!

If your problem still there, please follow these steps:

1. Go to Settings tab on “Marketing > Pinterest”
2. Disable “Enable product sync”
3. Enable “Erase Plugin Data” and Save
4. Go to Connection tab on ?”Marketing > Pinterest”
5. Disconnect your accoun by clicking on “Disconnect”
6. Deactivate and uninstall “Pinterest for WooCommerce”
— At this point no feed should be present on /wp-content/uploads, no settings on the table wp-options, no Scheduled actions related to Pinterest and no feed registered on Pinterest—
7. Install again “Pinterest for WooCommerce”
8. Restart the Pinterest onboarding
9. Wait 24hs until Pinterest approve the catalog

And send us the link of your new feed, so I can check the Images.

Best,
Christian

Getting the same issue here, it is pulling the thumbnail images instead of the full resolution image.

/wp-content/uploads/2022/02/image-416×415.jpg
/wp-content/uploads/2022/02/image-2-416×415.jpg

I have done the above steps over and over and same feed gets generated.

• This reply was modified 2 years, 9 months ago by xolite.

I should add it is version 1.06 and I just noticed my hosting provider just updated to PHP 7.4 (does that matter?) maybe, maybe it is the reason for all the challenges I have had.

Appreciate the help, thanks again.

Hi @christian1983

I’ve done up to step 6, before re-installing I wanted to check if I should delete the Products board on Pinterest first. It’s still there with all products inside.

Regards,

Raquel

Hey @keuls

They should be updated with new image, but is something to ask to Pinterest Business Support.

Best,
Christian

Hey @xolite

Which are the images you want to be on the catalog?

If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Christian

@christian1983 I am not sure I understand what you mean by: “what’ images do I want to be in the catalog?

Should it not build the feed using the images from the $product->get_image_id() for each product which are the high resolution version of the product photos?

Appreciate the support offer, but I would like to keep my comments public so others can benefit as well.

Cheers.

• This reply was modified 2 years, 9 months ago by xolite.

After some digging the plugin is using woocommerce_single to get the image size for the URL of the image for Pinterest.

So I guess there is two fixes for this:

1) Increase the size you are using for woocommerce single product images so a larger resolution image is used for Pinterest. However this might not be ideal for everyone.

2) In my case I would like the full image for Pinterest which I also use on the single product page with zoom (size not defined with woocommerce_single in my theme ).

So my fix:
Edit Line 307 in:
/wp-content/plugins/pinterest-for-woocommerce/src/ProductsXmlFeed.php

Change:
$image = wp_get_attachment_image_src( $image_id, ‘woocommerce_single’ );

To:
$image = wp_get_attachment_image_src( $image_id, ‘full’ );

This will generate the full image URL in the XML file.

I am not entirely sure how to override this within the theme functions and not modifying the plugin directly, alternately the developer could allow us to decide in the settings menu or just use the full size image by default.

Hey @xolite

Hope you are doing well!

I will provide this to the development team.

Best,
Christian

@christian1983 Cheers, thank you Sir.

New XML looks great now with full size photos on Pinterest and not blurry ??

Hey there,

I will post when the fix is released.

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian

Hi @christian1983

Just wanted to confirm that re-installing the plugin solved my issue.
Initially, it duplicated the pins, so had to delete all product pins and wait a couple of days to re-synch.

FYI, it’s sync’ing products with visibility “hidden” as well, is this something you are aware of?

Regards,

Raquel

Hey @keuls ,

Great to here it’s working.

I will check he hidden product issue.

I will let you know.

Best,
Christian