Low response speed of Watson Assistant

Hi @franklinliu in wich datacenter you have the Watson Assistant service running ? Dallas, Washington ? I have the dame problem. I think move from Washington to Dallas.
Take a look https://www.interplazahotel.com.ar

• This reply was modified 5 years, 11 months ago by estebanp.

Thanks @estebanp. My Watson Assistant service has been implemented in Dallas.

Any more suggestions to increase the response speed?

Hello guys.

Usually chatbot response time depends on two factors:
1) round trip delay between user’s browser and your site hosting;
2) round trip delay between your site hosting and IBM Watson Assistant service.

If you can measure these two delays you can guess how to address the issue.
If the first delay is significant, you should consult with you site hosting provider. Otherwise you, probably, should address IBM Watson Assistant support.

Also, if it’s possible, try to allocate Watson Assistant service in the location closest to your site hosting location.

Thanks @intelahelp. I am commissioning my website. Could you please recommend some tools to measure the round trip delay between two websites?

@franklinliu,
You can start with ping. That would give you a rough estimation (because it does not include site/servicev processing delay). Something like this would work (Mac/Linux):

$ ping -c4 test.intelaedu.com
PING test.intelaedu.com (94.130.133.78): 56 data bytes
64 bytes from 94.130.133.78: icmp_seq=0 ttl=55 time=45.724 ms
64 bytes from 94.130.133.78: icmp_seq=1 ttl=55 time=45.940 ms
64 bytes from 94.130.133.78: icmp_seq=2 ttl=55 time=45.823 ms
64 bytes from 94.130.133.78: icmp_seq=3 ttl=55 time=45.830 ms

--- test.intelaedu.com ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 45.724/45.829/45.940/0.076 ms

Next tool is curl. This tool allows to make (and debug) actual API request, but you need to call it properly. Here is an example call:

curl -v -u "apikey:{apikey}" -X POST "https://gatewaywatsonplatform.net/assistant/api/v2/assistants/{assistant_id}/sessions?version=2018-11-08"

Please refer to API documentation for the details:
https://console.bluemix.net/apidocs/assistant-v2

• This reply was modified 5 years, 11 months ago by intelahelp.
• This reply was modified 5 years, 11 months ago by intelahelp.

There is a typo in the URL provided above. It should be:
curl -v -u "apikey:{apikey}" -X POST "https://gateway.watsonplatform.net/assistant/api/v2/assistants/{assistant_id}/sessions?version=2018-11-08"
It would be helpful to indicate here exactly how to find the apikey. The online docs are both vague and sometimes in error.

@josiah-s-carberry, thank you for your reply.
That was an example request from the API docs. Please don’t use it as is.
The {apikey}, URL, and {assistant_id} should be replaced with actual ones from the “API Details” section of the IBM Watson Assistant page. There is an instruction on how to get them in the plug-in settings page:
https://imgur.com/a/1MFxWLl

Yes, of course. I merely wanted to point out that you forgot a ‘.’ between ‘gateway’ and ‘watsonplatform.net’

I will start a separate thread regarding the other question.