Low stock threshold mail always shows 0 in stock

Hey there! Thanks for contacting Woo Support. I’m happy to help you.

For us to be able to assist you with this, please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Thank you!

Have a wonderful day!

Hey @carolm29

Thank you, system info and error logs uploaded here:
Github Gist

Hi there

Thank you for reaching out to WooCommerce support.

Could you try again as the URL you posted does not appear to be clickable? Alternatively, click?Get System Report?and then Copy for support?to copy/paste it here.

Looking forward to hearing from you.

Hi Mirko

Apologies, I'll just copy the report and logs here:



 WordPress Environment

WordPress address (URL): https://caughtonline.co.za<br>Site address (URL): https://caughtonline.co.za<br>WC Version: 8.3.1<br>REST API Version: ? 8.3.1<br>WC Blocks Version: ? 11.4.9<br>Action Scheduler Version: ? 3.6.4<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 8 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_ZA<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.0.30<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 2400<br>PHP Max Input Vars: 6000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w

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attachment: 345<br>atum_supplier: 35<br>custom_css: 2<br>customize_changeset: 4<br>elementor_library: 12<br>elementor_snippet: 5<br>nav_menu_item: 66<br>oembed_cache: 1<br>page: 15<br>post: 54<br>product: 96<br>product_variation: 20<br>revision: 280<br>shop_coupon: 1319<br>shop_order: 39413<br>shop_order_refund: 19<br>wp_navigation: 1<br>wp_template: 2 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (34)

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.8.3<br>Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5.7<br>All-in-One WP Migration Unlimited Extension: by ServMask – 2.54<br>All-in-One WP Migration: by ServMask – 7.79<br>ATUM Export PRO: by Stock Management Labs? – 1.5.9<br>ATUM Multi-Inventory: by Stock Management Labs? – 1.8.5<br>ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.9.35<br>GTM4WP: by Thomas Geiger – 1.18.1<br>Elementor Pro: by Elementor.com – 3.17.1<br>Elementor: by Elementor.com – 3.17.3<br>Icegram Express - Email Subscribers, Newsletters and Marketing Automation Plugin: by Icegram – 5.7.3<br>XStore Core: by 8theme – 5.2.5<br>Google Listings and Ads: by WooCommerce – 2.5.12<br>Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.3<br>Jetpack: by Automattic – 12.8.1<br>Klaviyo: by Klaviyo<br>Inc. – 3.3.3

Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 10.6.0<br>Payflex Payment Gateway: by Payflex – 2.4.9<br>PixelYourSite PRO: by PixelYourSite – 9.10.8<br>Really Simple SSL: by Really Simple Plugins – 7.2.0<br>SnapScan Online Payments: by – 1.5.15<br>Stamped.io Reviews & UGC for WooCommerce: by Stamped.io – 2.4.1<br>WooCommerce Peach Payments Gateway: by Peach Payments – 3.1.9<br>Walletdoc Payment Gateway for WooCommerce: by Walletdoc – 1.5.1<br>WooCommerce Address Book: by CrossPeak – 2.6.2<br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.4<br>WooCommerce Payfast Gateway: by WooCommerce – 1.6.0<br>WooCommerce: by Automattic – 8.3.1<br>Wordfence Security: by Wordfence – 7.11.0<br>WordPress Importer: by wordpressdotorg – 0.8.1<br>Yoast SEO: by Team Yoast – 21.6<br>WP Mail SMTP: by WP Mail SMTP – 3.10.0<br>Custom Product Tabs for WooCommerce: by Code Parrots – 1.8.5<br>Zapper Payments for WooCommerce: by Zapper Development – 2.1.8 Inactive Plugins (1)

WP Rocket: by WP Media – 3.15.5 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php Settings

API Enabled: –<br>Force SSL: –<br>Currency: ZAR (R)<br>Currency Position: left<br>Thousand Separator:<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #8 - /shop/<br>Basket: #9 - /cart/<br>Checkout: #10 - /checkout/<br>My account: #11 - /my-account/<br>Terms and conditions: ? Page not set Theme

Name: XStore Child<br>Version: 0.0.1<br>Author URL: https://8theme.com<br>Child Theme: ?<br>Parent Theme Name: XStore<br>Parent Theme Version: 9.2.5<br>Parent Theme Author URL: https://www.8theme.com<br>WooCommerce Support: ? Templates

Overrides: xstore/woocommerce/archive-product.php<br>xstore/woocommerce/cart/cart-empty.php<br>xstore/woocommerce/cart/cart-shipping.php<br>xstore/woocommerce/cart/cart.php<br>xstore/woocommerce/cart/cross-sells.php<br>xstore/woocommerce/cart/mini-cart.php<br>xstore/woocommerce/cart/proceed-to-checkout-button.php<br>xstore/woocommerce/checkout/form-billing.php<br>xstore/woocommerce/checkout/form-checkout.php<br>xstore/woocommerce/checkout/form-shipping.php<br>xstore/woocommerce/checkout/review-order.php<br>xstore/woocommerce/checkout/thankyou.php<br>xstore/woocommerce/content-product-cat.php<br>xstore/woocommerce/content-product.php<br>xstore/woocommerce/content-single-product.php<br>xstore/woocommerce/content-widget-product.php<br>xstore/woocommerce/content-widget-reviews.php<br>/home/o984wj52ss54/public_html/wp-content/plugins/atum-multi-inventory/views/email-templates/email-mi-order-items.php<br>xstore/woocommerce/global/breadcrumb.php<br>xstore/woocommerce/global/form-login.php<br>xstore/woocommerce/global/wrapper-end.php<br>xstore/woocommerce/global/wrapper-start.php<br>xstore/woocommerce/loop/loop-end.php<br>xstore/woocommerce/loop/loop-start.php<br>xstore/woocommerce/loop/no-products-found.php<br>xstore/woocommerce/loop/result-count.php<br>xstore/woocommerce/myaccount/dashboard.php<br>xstore/woocommerce/myaccount/form-login.php<br>xstore/woocommerce/myaccount/navigation.php<br>xstore/woocommerce/product-searchform.php<br>xstore/woocommerce/single-product/add-to-cart/simple.php<br>xstore/woocommerce/single-product/meta.php<br>xstore/woocommerce/single-product/product-image.php<br>xstore/woocommerce/single-product/related.php<br>xstore/woocommerce/single-product/tabs/tabs.php<br>xstore/woocommerce/single-product/title.php<br>xstore/woocommerce/single-product/up-sells.php<br>xstore/woocommerce/single-product-reviews.php<br>xstore/woocommerce/single-product.php Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-11 16:57:20 +02:00<br>Options: ?<br>Notes: 71<br>Onboarding: completed Action Scheduler

Complete: 118,065<br>Oldest: 2023-12-02 18:57:30 +0200<br>Newest: 2023-12-11 18:28:30 +0200

Failed: 151<br>Oldest: 2023-12-03 12:41:29 +0200<br>Newest: 2023-12-11 01:59:17 +0200

Pending: 12<br>Oldest: 2023-12-12 01:00:00 +0200<br>Newest: 2023-12-18 16:01:17 +0200 Status report information

Generated at: 2023-12-11 18:41:45 +02:00<br>

Fatal error log:

2023-12-07T11:35:13+00:00 CRITICAL Uncaught Error: Call to a member function format() on null in /home/o984wj52ss54/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-details.php:34
Stack trace:
#0 /home/o984wj52ss54/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home/o984wj52ss54/public_html/wp-content/plugins/woocommerce/includes/class-wc-emails.php(421): wc_get_template()
#2 /home/o984wj52ss54/public_html/wp-includes/class-wp-hook.php(324): WC_Emails->order_details()
#3 /home/o984wj52ss54/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#4 /home/o984wj52ss54/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#5 /home/o984wj52ss54/public_html/wp-content/plugins/order-delivery-date/templates/emails/admin-update-date.php(35): do_action()
#6 /home/o984wj52ss54/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('/home/o984wj52s...')
#7 /home/o984wj52ss54/public_html/wp-content/plugins/order-delivery-date/includes/emails/class-orddd-email-update-date.php(113): wc_get_template()
#8 /home/o984wj52ss54/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(588): ORDDD_Email_Update_Date->get_content_html()
#9 /home/o984wj52ss54/public_html/wp-content/plugins/order-delivery-date/includes/emails/class-orddd-email-update-date.php(88): WC_Email->get_content()
#10 /home/o984wj52ss54/public_html/wp-includes/class-wp-hook.php(324): ORDDD_Email_Update_Date->trigger()
#11 /home/o984wj52ss54/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#12 /home/o984wj52ss54/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#13 /home/o984wj52ss54/public_html/wp-content/plugins/order-delivery-date/includes/class-orddd-email-manager.php(101): do_action()
#14 /home/o984wj52ss54/public_html/wp-content/plugins/order-delivery-date/includes/admin/orddd-admin-delivery.php(812): ORDDD_Email_Manager::orddd_send_email_on_update()
#15 /home/o984wj52ss54/public_html/wp-includes/class-wp-hook.php(324): orddd_admin_delivery_class::save_delivery_dates()
#16 /home/o984wj52ss54/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#17 /home/o984wj52ss54/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#18 /home/o984wj52ss54/public_html/wp-admin/admin-ajax.php(188): do_action()
#19 {main}
  thrown in /home/o984wj52ss54/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-details.php on line 34

Hi @marelise

This seems to be an unusual behavior, and it might be related to a conflict with another plugin or your theme.

From the error log you provided, it appears that there’s an issue with the format() function being called on a null object. This is happening within the email-order-details.php file of your WooCommerce plugin.

Here’s how to troubleshoot:

1. Disable all plugins except WooCommerce. If the issue is resolved, then one of the plugins was causing the conflict. You can find out which one by reactivating them one by one.
2. Switch your theme to a default WordPress theme like Storefront. If the issue is resolved, then the problem lies with your theme.
3. Deactivate WooCommerce and reactivate WooCommerce.
4. WooCommerce recommends using PHP 7.4 to 8.1.26. If your version is outdated, please update it.

I recommend that you carry out this process on a staging site since your website is already live and making sales. You can find all the necessary information here:

• https://woo.com/posts/what-is-staging-site-wordpress-how-to-set-one-up/
• https://woo.com/document/how-to-test-for-conflicts/

Additionally, I took a look at your website, and I must say the design is truly fantastic! It also looks like your business is flourishing. With such a large customer base, why not consider using AutomateWoo for marketing automation? It could really boost your sales.

Let us know how that goes. Looking forward to helping you.