Made a ticket but it is password protected?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kanzu Code

    (@kanzucode)

    Hi mr9v9,
    Thanks for getting in touch. This happens when you don’t require that users have an account to create a ticket. A user can submit a ticket anonymously. When this happens, a unique URL is created for the ticket and the ticket can only be accessed by going to that URL. If you try to access the ticket directly, you’ll be prompted for a password. If you access the ticket via the unique URL (which you receive in notifications), you won’t require a password. This is done to allow anonymous users submit tickets and still be able to track their progress.
    Is this clear enough?

    Thread Starter mr9v9

    (@mr9v9)

    Ah makes sense, so what happens is that when users/guests make a ticket they cannot be viewed by other users on the front end.
    I kind of like that, but I wish there was a way to show a public list of all tickets on the front end for internal systems that are on an intranet.
    In any case out of about 8 different plugins I tried, yours was the most functional and simple to use!
    Keep up the good work!

    Plugin Author Kanzu Code

    (@kanzucode)

    Thanks a lot mr9v9. That means a lot to us. Do you mind sending us an email on support{at}kanzucode.com? We’d love to discuss this request further so that we explore how to have it effected

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Made a ticket but it is password protected?’ is closed to new replies.