Made alot of changes to the plugin, is there a place where i can submit it?

Hey,

i tried to register at your site but noticed your mail never gets through.
i wanted to send this personally but seems there’s no PM function on this forum.

the reason our filter refuses your mail is:

Incoming MTA stage:	2014-05-31 19:50:25 H=main.jmdezigns.com (yourdomain) [199.230.54.122] F=<interpol@yourdomain> rejected RCPT <m.tiggelaar@mydomain>: Sender verify failed

The email address you were sending to did not exist. Fixed that now. Registration should still have worked though.

Was able to fix by editing footer.php to as follows:

<?php
/**
 * This is the footer template that displays in all pages.
 *
 * Please note: this is the WordPress constructed page layout for theme
 * (Twenty_Fourteen) and you maybe using a different theme.
 *
 * You can look in your theme's main folder for the (page.php) file
 * and copy over the following below with it's footers's div's
 *
 * key4ce-osticket-bridge uses (Twenty_Fourteen) theme for all testing..
 *
 * @package WordPress
 * @subpackage Twenty_Fourteen
 * @since Twenty Fourteen 1.0
 */
?>
<!-- ** You can edit below this line - Edit the (header.php) also! ** -->

<!--Setting for Twenty Fourteen Theme - Edit/Replace/Delete -->
</div><!-- #content -->
</div><!-- #primary -->

</div><!-- #main-content -->

<!--End of Twenty Fourteen setting-->

<!--** You can edit above this line **-->
<?php get_footer(); ?>

Glad you got it working!

I will do my best to implement Shortcodes in the next version so this issue will no longer occur.

Great work. Thanks for all your efforts.

Do I have to enable SMTP in wp dashboard for plugin? When I do enter SMTP details and click “save settings”, the system proceeds to process the information but after all is done, all the settings I entered are undone, and smtp goes back to disabled status!

Also, plugin is throwing this error:

[01-Jun-2014 05:14:00 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'and ost_ticket.status = 'open' GROUP BY ost_ticket.ticket_id ORDER BY ost_ticket' at line 5 for query SELECT ost_ticket.user_id,ost_ticket.number,ost_ticket.created, ost_ticket.updated, ost_ticket.ticket_id, ost_ticket.status,ost_ticket.isanswered,ost_ticket__cdata.subject,ost_ticket__cdata.priority_id, ost_department.dept_name
      FROM ost_ticket
      LEFT JOIN ost_ticket__cdata ON ost_ticket__cdata.ticket_id = ost_ticket.ticket_id
      INNER JOIN ost_department ON ost_department.dept_id = ost_ticket.dept_id
      WHERE ost_ticket.user_id = and ost_ticket.status = 'open' GROUP BY ost_ticket.ticket_id ORDER BY ost_ticket.ticket_id DESC LIMIT 0, 7 made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/plugins/key4ce-osticket-bridge/osticket-wp.php'), require_once('/plugins/key4ce-osticket-bridge/includes/versionData.php'), require_once('/plugins/key4ce-osticket-bridge/includes/database.php')

No, SMTP is optional
It was a feature only later added, guessing it doesnt install the records properly so will have to check it out

by default it uses phpmailer (on linux systems) without auth.
some people will want smtp auth enabled which is why we have those fields available.

Have to check your error tho.
what mysql and php version do you use?

mySQL: 5.5.36-cll
PHP: 5.4.28

hmm alright
same as mine.

I will check it out.
Also wordpress approved the plugin so we will soon be able to handle this on our own wordpress forum ??

The url of the wordpress plugin is:
https://www.ads-software.com/plugins/key4ce-osticket-bridge/

on Monday i will try to get most reported bugs resolved.

Besides the shortcode requirement, mysql errors displayed when php display errors is on, and smtp settings not properly implemented: anything else been bothering you guys?

(most of them should be not too difficult to resolve, hoping to have current reports fixed within the week.. shortcodes might take longer tho).

Regards,
Marco

@marco, create an account and fork this project

https://github.com/wp-plugins/osticket-wp-bridge

In this way we all could use your mods. Maybe someday both versions would get merged.

Thank you for this.

however i must say it came a bit late
i have started a new WP plugin at:
https://www.ads-software.com/plugins/key4ce-osticket-bridge/

we made ALOT of code changes, however i am happy to work together with the existing plugin (and the dev’s of it)

In the end dev is alot of work so.. the more people deving the plugin the better it is for everyone!

Congratulations guys, what enthusiasm around this dev!
I installed: https://www.ads-software.com/plugins/key4ce-osticket-bridge/ installation goes well until the tab “ost-setting” or my page turns white, it comes from what?

Annibalk

Hello,

It sounds a bit odd but: are you sure the DB settings where properly filled for osTicket DB settings?

if your sure can you turn on wordpress debugging and let us know of any error?

Optionally you can also provide us with ftp and wordpress access so we can take a look.

Regards,
Marco