Mail delivery fails when file upload on form is 6 mb and larger

Hi @sidgtb,

I hope you are doing well.

Please share the diagnostic report so we can look into it and get back to you.

Thanks and regards,
Support Team – WPExperts

Hi @sidgtb ,

I hope you are doing well.

It’s just a follow-up about your issue. Has your issue been resolved?
Waiting for your response.

Thanks and regards,
Support Team – WPExperts

Hey Team ,

Sorry for the delayed response , but the issue still exists.

POST SMTP is – Postman is?not?configured and is mimicking out-of-the-box WordPress email delivery. This is done because our sever SMTP works fine for sending the emails just fine.

Diagnostic report –

Mailer: postsmtp
HostName: jameshenry.co.nz
cURL Version: 7.64.0
OpenSSL Version: OpenSSL/1.1.1n
OS: Linux 547298.cloudwaysapps.com 4.19.0-20-amd64 #1 SMP Debian 4.19.235-1 (2022-03-17) x86_64
PHP: Linux 7.4.33 C.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.2.2 en_US UTF-8
WordPress Theme: Avada
WordPress Plugins: Better Search Replace, Breeze, Honeypot for Contact Form 7, Contact Form 7, Contact Form CFDB7, Custom Post Type UI, Duplicate Page, GTM4WP, Favicon by RealFaviconGenerator, Avada Builder, Avada Core, Site Kit by Google, Header and Footer Scripts, Kadence WooCommerce Email Designer, MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall, Post SMTP, Redirection, Rank Math SEO, SVG Support, Taxonomy List, Checkout Field Editor for WooCommerce, WooCommerce Stripe Gateway, WooCommerce
WordPress wp_mail Owner: /home/547298.cloudwaysapps.com/qkbysjezdy/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, WC_Email_New_Order->handle_multipart, WC_Email_Cancelled_Order->handle_multipart, WC_Email_Failed_Order->handle_multipart, WC_Email_Customer_On_Hold_Order->handle_multipart, WC_Email_Customer_Processing_Order->handle_multipart, WC_Email_Customer_Completed_Order->handle_multipart, WC_Email_Customer_Refunded_Order->handle_multipart, WC_Email_Customer_Invoice->handle_multipart, WC_Email_Customer_Note->handle_multipart, WC_Email_Customer_Reset_Password->handle_multipart, WC_Email_Customer_New_Account->handle_multipart, WC_Stripe_Email_Failed_Renewal_Authentication->handle_multipart, WC_Stripe_Email_Failed_Preorder_Authentication->handle_multipart, WC_Stripe_Email_Failed_Authentication_Retry->handle_multipart, PostsmtpMailer->phpmailer_smtp_init
Postman: 2.5.9
Postman Sender Domain (Envelope|Message): jameshenry.co.nz | jameshenry.co.nz
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: Default (smtp:none:none://localhost:25)
Postman Active Transport Status (Ready|Connected): No | Yes
Postman Selected Transport: SMTP (smtp:none:none://relay-hosting.secureserver.net:)
Postman Selected Transport Status (Ready|Connected): No | n/a
Postman Deliveries (Success|Fail): 317 | 20

Hi @sidgtb,

I hope you are doing well.

Your hosting or the SMTP service is blocking sending file larger than 6 MB. Please contact your hosting support to resolve the issue. Still is there anything we can help you with do let us know.

Thanks and regards,
Support Team – WPExperts

Hi @sidgtb ,

I hope you are doing well.

Let me know; if your issue is resolved so we can close this thread.

Thanks and regards,
Support Team – WPExperts

I am in contact with my hosting service provider and looking into the issue .

Thanks

Hi @sidgtb,

I hope you are doing well.

Thank you for updating us.

Thanks and regards,
Support Team – WPExperts

Hi @sidgtb ,

I hope you are doing well.

Let me know; if your issue is resolved so we can close this thread.

Thanks and regards,
Support Team – WPExperts

Hi @sidgtb,

I hope you are doing well. We have been waiting to hear from you for the last one month and assume your issue has been resolved.

Feel free to reopen this issue in case the problem persists.

Thanks and regards,
Support Team – WPExperts