mail not distributed to subscriber

  • Resolved mhinparis

    (@mhinparis)


    2 years, 4 months ago

    After June 11th the post notification stopped being delivered to a specific email address that is subscribed and confirmed in the mailing list concerned.
    Even a renewal of the confirmation process could not solve the problem, the subscriber is not selected when the post notification is sent out.
    Any idea why this happens?

    Solution? Delete and make a new entry for that subscriber?

    Any help is appreciated.
    Martin

    • This topic was modified 2 years, 4 months ago by mhinparis.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    We are extremely sorry for the delay in our reply but in the version(5.4.2) we have added a fix for this issue.

    Can you please update to the latest version(5.4.4.1) in case you haven’t already and let us know how it goes?

    Let us know if you have any further queries.

    Thank you.

    Thread Starter mhinparis

    (@mhinparis)

    Thank you for your kind follow up.
    I have deleted and recreated the subscriber meanwhile which helped work around the bug.
    It seemed that other subscribers were also concerned as the number of subscribers to the list and the number of emails sent were not identical.

    This seems to be resolved as the numbers are now identical.
    Thank you for the fix and the follow up.
    MH

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    Thank you for your response.

    Glad to hear that the issue is now resolved. I am closing this thread for now.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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