Mail not received

I am facing the same issue of mail not receiving. I checked my SMTP settings and they are perfect. As soon as I click on ‘Send Test Mail’, it reaches my inbox.

But whenever I use Product Enquiry form to send any mail, it never appears in my inbox.

Here’s the URL to my enquiry button – https://www.dolphinautomation.in/product/wavecom-module-q2406b/

Please look in to it as soon as you can.

If you still have the problem then I would suggest you to install the WP Mail Logging plugin – very useful ??

https://www.ads-software.com/plugins/wp-mail-logging/

@puja Singh
@htezabwala

Can you please mail me at [email protected] as I would like you to share some more details.

What is the domain of the sender address used for Product Enquiry. Is it dolphinautomation.in? Because there is no SPF record on that domain. What is the domain of the receiving address where it is failing?

@postman SMTP

sender address is [email protected] (in my SMTP settings)
receiving domain is [email protected]

No knowledge of SPF records. Any easy to understand guides to go through?

Who provides your email service? Cloudflare? Here are instructions.

[email protected] is your FROM address? really? well, sending from that to [email protected] shouldn’t be a problem. your issue might be elsewhere as your email seems to be setup correctly. Add the SPF anyway so that if the receiver is Hotmail, or Gmail, it won’t be lost.

Yeah. As I told before, I am able to receive test mails on my gmail ID.

However, I have disabled cloudflare for now becasue as per the guide, I had to add a TXT record to a subdomain and I wasn’t sure of what the subdomain would be.

I’ll wait for 2-3 hours and check the enquiry button. If it doesn’t work, I’ll ping back.

Thanks for your time @postman SMTP

Still not receiving mails. Waiting for plugin author to provide some inputs.

Just downloaded free version today. Not receiving the email notification.