MAIL NOT SEND

and if i press manually send in stock mail i have to select two-three times to finally receive it

Hello there,

Good Day!!!

We’re here to assist you with this one.

Automatic Email part is rely on WP CRON – so make sure cron is enabled in your side? For that we added Status Menu in v2.2 – Go to Admin Dashboard -> Instock Notifier -> Status

Also take the screenshot of that page and share with us.

We also keep record each activities of our plugin as log – Please check that as well whether automatic email part really triggered in your side as per the status change(out of stock to instock)

Log can be checked here Admin Dashboard -> WooCommerce -> Status -> Logs – In there top right dropdown find the prefix back-in-stock-notifier with latest date has all the information about the process(post that as well for further assist).

Thanks.

Hello, i have the same issue. If i have my products back in stock, it will not sent the e-mails automatically.

CRON ist active and i also get the information that stock was found for product id and is also in the background process. But the email wont be sent.

thanks in advance for your help

Hello there,

Good Day !!!

We’re here to assist you with this one.

Could you please check the following details in your side

1. Go to Admin Dashboard -> Instock Notifier -> Settings -> Advanced Settings -> Background Process Engine Selection and let us know what was the option chosen here?
2. If it is WooCommerce Background Process Engine -> Go to Admin Dashboard -> WooCommerce -> Status -> Scheduled Actions – Check for the name “cwginstock_notify_process” is under pending/failed
3. If it is Default Background Process then please change it to WooCommerce Background Process Engine and check the previous behaviour again for automatic email.

Let us know.

Thanks.