Mail not send

  • Resolved adrianclico

    (@adrianclico)


    2 months ago

    Hi. the plugin was working fine for me until a few weeks ago but suddenly it stopped sending Woocommerce emails for both my customers and my admins.

    When debugging I get this message:

    Could not instantiate mail function.

    This email failed to send. Install WP Mail SMTP to solve your deliverability issues.

    When I send the test email if I get without any problem and is reflected in my Mandrill dashboard, the problem is only with Woocommerce mails

    The page I need help with: [log in to see the link]

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  • Plugin Author Matt Miller

    (@millermedianow)

    Hi @adrianclico , are you still having this issue? The error message you are seeing is not an error directly from the Send Emails with Mandrill plugin but rather a lower level error message. The Send Emails with Mandrill plugin is an abstraction on top of the wp_mail() function with is an abstraction on top of the PHP mail function. This error message is common when something fails in PHP and when that happens, WordPress and our plugin will fail to send the email. WP Mail SMTP is definitely a good solution to try to troubleshoot further.

    I would suggest reaching out to your hosting provider about this if you’re still having issues. If you have any additional questions about this or specifics around the functionality of this plugin, please don’t hestiate to open up another issue on this. Thanks!

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