Mail Poet 2 suddenly does not deliver to hotmail-addresses

  • Resolved iborren

    (@iborren)


    5 years, 1 month ago

    Dear WP-helpers and MailPoet 2 experts

    Last week I discovered that the MailPoet 2 plugin “does not deliver” newsletters to hotmail addresses. I use my hotmail as test recipient for the newsletter, so it’s not blocked (worked fine with gmail). Another hotmail recipient said she haven’t received the latest newsletter. This wasn’t a problem in late July.

    I found this post https://www.ads-software.com/support/topic/not-sending-to-hotmail-accounts/ though talking about blocking, but to be honest I don’t really understand the suggestion in this post. => If anybody could explain, I’m thankful!

    Something else; I have installed MailPoet 3, but this requires PHP 7 – which by testing the site isn’t geared for yet … So, I thought I’d wait for the normal updates from WP … Could though the “old” PHP cause technical issues regarding mail bank and mail flow?

    Thank you for your time!
    Kindly regards
    Ingunn Borren

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    Sorry we don’t officially support MailPoet 2 and this is the forum for MailPoet 3.

    If you have a MailPoet 2 premium license you can contact our team via your account.

    Regarding the MailPoet 3 issue PHP 7.2 should work fine and we use it across a range of test sites, do you have any more details from error logs at all? We aren’t aware of any mail flow issues or any other types of mailing issues when using PHP 7.2 with MailPoet 3.

    Thanks!

    • This reply was modified 5 years, 1 month ago by Wysija.

    @s_ha_dum I think you’re too quick to say that it’s entirely unrelated to WordPress. Yes, clearly Hotmail is ultimately filtering it, but their system isn’t random and something about the form of the email dispatched by WordPress (or something about my server) is triggering their filters. The question is what? Preliminary research indicates that something about the WordPress emails are “malformed”. Given this fact, and that this sort of thing is a known problem for many WordPress site owners, I think it is appropriate to ask here.

Viewing 2 replies - 1 through 2 (of 2 total)
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