Mailchimp API Error

  • Resolved andrea.cinque

    (@andreacinque)


    6 years ago

    Hi guys,
    I’ve just seen that my form does not work anymore. On the backend all is fine, but when I try to subscribe an error come up. This is the log:

    [2019-02-27 09:28:27] ERROR: Form 975 > MailChimp API error: 400 Bad Request. Forgotten Email Not Subscribed. andr*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
Request: PUT https://us11.api.mailchimp.com/3.0/lists/6306fb0024/members/1decce12d6162d18bd905dee40d6b58f - {"email_address":"andr*********@gm***.com","interests":{},"merge_fields":{},"status":"pending","email_type":"html","ip_signup":"79.24.232.47"}
Response: 400 Bad Request - {"type":"https://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/","title":"Forgotten Email Not Subscribed","status":400,"detail":"andr*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.","instance":"7ade28e1-e2e1-433e-b691-fdd5d9a6b34f"}

    Had a look on this page but can’t find a fix:
    https://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/

    Generated a new API key but nothing happened.

    Any ideas?
    Thanks for your time.
    Andrea

    https://www.carrerbikes.it
    MailChimp for WordPress 4.3.3
    WordPress 5.0.3 on PHP 7.2.15

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter andrea.cinque

    (@andreacinque)

    Quick update: tried with other accounts and it works.
    Could it be something related with Mailchimp lists?

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey Andrea,

    Thanks for reaching out to us.

    The error you shared describes the issue. If you had deleted an email address from your MailChimp account, then you cannot add it again using any 3rd party forms. This is a restriction from MailChimp.com to protect from spam. Such an email address can only be added using the forms provided by MailChimp.com.

    I hope that answers your query. Let us know if you have any further questions.

    Hello,

    I have the same problem.
    Both the emails addresses I use to run tests afe now restricted.
    But how can I test my site if I cannont do that (delete an adress from the list and then re-use it again to run a test)
    It seems such an obvious way to run tests that i guess you or Mailchimp must have found a solution to this by now…
    If not, how can we run tests ?

    Thanks in advance for your answer

    Regards

    Pierre Sandouly
    (not a web professionnal finding it extremely painful to loose hours on finding how to make this thing work)

Viewing 3 replies - 1 through 3 (of 3 total)
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