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Hi @goala2016,

I hope you are keeping well and am sorry to know about the issue.

While checking the issue, I was able to notice a javascript error in the browser console. It seems more to be a conflict issue, can you please try a conflict test?

I hope the following flowchart help’s you with the test process: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Please let us know the results.

Kind Regards,
Nebu John

Hello @goala2016 ,

We haven’t heard from you for some time now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia