Mailchimp integration

  • Resolved sjoerd89

    (@sjoerd89)


    4 years, 5 months ago

    Hi there,

    Using Tidio for a week now to test out how effective chat is on our website.
    I have integrated with Mailchimp so people can subscribe to our newsletter. I have done the steps with the Audience ID and the Personal Access Token. But i do not see the people adding to my mailing list while they pressed the subscribe button for the newsletter.
    Do these update maybe once a week or something like this?

    Thanks for your time,

    Sjoerd

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support kamiltidio

    (@kamiltidio)

    Hi!

    Thank you for writing in.
    Could you please tell me if you have a double opt-in enabled and the integration was made by following this article?
    https://www.tidio.com/knowledge/applications/integration-with-mailchimp/

    From the description it looks like either the double opt-in is not enabled (which is required for it to work) – or the customers did not confirm the subscription in the email that is sent by the double opt-in.

    Thank you in advance!

    Thread Starter sjoerd89

    (@sjoerd89)

    I am sorry, i did not have this on. I somehow read that part as when i would make a new list i had to do this. And i thought because it was already a list that existed, i did not have to do this. I have put this confirmation on now and hopefully this will work now. Thanks for responding!

    Sjoerd

    Plugin Support kamiltidio

    (@kamiltidio)

    Hi!

    Sure thing ??
    Feel free to contact us at [email protected] in case of any questions!

Viewing 3 replies - 1 through 3 (of 3 total)
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