Mailchimp says: API Request Error- CURL error

Mailchimp support says “https takes 4x longer than the maximum response time. So, something in your server’s https support is responding too slowly”
Now I’m trying to understand what’s happened

@stefaniaartistcoaching if you could also please enable the “remote support” in the plugin we might be able to help troubleshoot. Usually these things can be resolved by getting the hosting provider involved too. If your site is having performance issues on HTTPS, that’s a good thing to fix. Please let us know when you’ve enabled that option ??

@ryanhungate thank you very much for your assistance. But I’m not able to enable the remote support in the plugin… I don’t know how to do that…

Hi @stefaniaartistcoaching, you can enable the remote diagnostics tool by clicking on the Settings tab -> Remote Diagnostics as shown here: https://a.cl.ly/RBumBv76

Also, please let us know the URL of your store.

Thanks!

Unfortunately I cannot access to that feature. It doesn’t allow me to access to the setting page. The extension is completely blocked saying Mailchimp says: API Request Error – CURL error :: Connection timed out after 30001 milliseconds on 2193 in /web/htdocs/www.artistcoaching.it/home/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php
I’ve tried to deactivate and reactivate the plug-in but it doesn’t work…

The url is https://www.artistcoaching.it/negozio/

Maybe I need to uninstall the plug-in?

Go ahead and give that a try @stefaniaartistcoaching. If that doesn’t work just let us know and we’ll keep digging on our end.

This is the only thing that I can see https://drive.google.com/file/d/19RMmUZPUbK47aGqt-ZBmcAhXXlIvh_HZ/view?usp=drivesdk

Maybe it’s useful: WordPress homepage show me: Mailchimp for Woocommerce has not added the webhook to Mailchimp, visit the plugin settings page and synchronize your store.
Obviously when I click on “visit the plug-in setting page” takes me to the screen I linked to in the previous message

Thanks @stefaniaartistcoaching, we have other users reporting a similar issue with v2.7. To confirm, do you still see this after performing a fresh uninstall and reinstall?

I tried to uninstall and reinstall but the problem remains ??????

Everything happens after the last update I think…

Ok, thanks for your patience while working through everything. If you need to get going sooner rather than later, you can try the previous version of the plugin in the interim. Our team is trying to get to the bottom of this problem as we speak.

The previous version works ??????

@stefaniaartistcoaching if that’s the case – we would really like to see you on the most recent version if at all possible but maybe with one little tweak in your wp-config.php file…

It would be great to see if this worked for you by using your site’s IP address in this setting.

We will close this for now since you’ve resolve it temporarily ??