MailChimp Subscribe checkbox not appearing in WC checkout for logged-in users

  • Resolved nhtechgal

    (@nhtechgal)


    2 weeks, 5 days ago

    We have had a Woocommerce site for many years. We started using Mailchimp a few years ago, and overall have loved it. The issue we have now is with unsubscribed/non-subscribed Mailchimp records, who have accounts with our Woocommerce store. Some of these users were manually entered as non-subscribed (incorrectly) or were created by the MailChimp/Woocommerce plugin as unsubscribed.

    The issue is that when one of our repeat customers is logged into the store, they do not see the “Subscribe” opt-in checkbox, so they cannot re-subscribe at check out. I have tried this with my own accounts and have been able to replicate it.

    Without logging in, the checkbox is there. Once logged in, it disappears.

    We are in the middle of our peak sales week, so I cannot turn off the plugins to debug right now. Our workaround is that we are manually sending emails using Gmail to portions of the list since we cannot send to them using MailChimp.

    Thank you!

    Linda

    The page I need help with: [log in to see the link]

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  • KJ

    (@kjvextras)

    Hi @nhtechgal Thanks so much for supporting the plugin! Lets get you ready for the busy season!

    The issue you are experiencing where repeat customers who are logged into your WooCommerce store do not see the “Subscribe” checkbox at checkout is known behavior for the Mailchimp for WooCommerce integration. As documented, when logged in as an existing subscriber, the opt-in checkbox does not show up at checkout. This is by design to prevent display redundancy for customers who are already subscribed. The checkbox is intended to appear for new or guest users who have not yet subscribed.

    If you are concerned about registered users re-subscribing or updating their subscription status, you would need to consider custom solutions or manual adjustments, as the default functionality might not cater to this particular use case.

    Should you find that the checkbox is missing in scenarios where it should be displayed, such as with new or guest users, you may need to investigate potential conflicts with other plugins or themes as these could be interfering with the correct display of the checkbox .

    If needed, you could also consider custom implementations to alter checkbox visibility and behavior, as described in a separate guide for filtering the newsletter field during checkout. This guide explains how to create a function that controls the HTML of the opt-in checkbox, allowing developers to modify the checkbox’s appearance and behavior.

    To ensure that repeat customers can manage their subscription preferences, you might create a custom function that allows logged-in users to change their subscription status from their account page. However, implementing such functionality would require additional custom coding and possibly the help of a developer with experience in customizing WooCommerce and Mailchimp integrations.

    In the meantime, for any further technical support or potential bug reports, it is recommended to reach out directly via the Mailchimp for WooCommerce GitHub page .

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