mailchimp_woocommerce_is_subscribed always 1

  • Resolved ontheothersite

    (@ontheothersite)


    2 years ago

    For some reason, no matter whether the checkbox is checked or not on the checkout page, it always shows value 1 for mailchimp_woocommerce_is_subscribed in the backend. This way, we have no way of knowing who genuinely signed up and who didn’t.

    How to reproduce: order any deck (select ‘bank transfer’ as payment method so you won’t have to actually pay).

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi @ontheothersite, sorry to hear you’re having issues with the plugin, we want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    • What plugin version are you using?
    • What version of PHP are you using?
    • Can you enable Remote Diagnostics from the plugin’s Settings tab so we investigate further? Please let us know your store’s URL after enabling the setting.
    • What payment methods are you seeing the issue with? Just the bank transfer? Or is there another method being used?
    • If you haven’t already, please browse through our Wiki to find documentation on the most common issues and how to resolve them: https://github.com/mailchimp/mc-woocommerce/wiki

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    Plugin Support khungate

    (@khungate)

    Hi @ontheothersite we wanted to reach and let you know that we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘mailchimp_woocommerce_is_subscribed always 1’ is closed to new replies.