Mailer incorrectly thinks product is in stock

  • Resolved bgage

    (@bgage)


    4 years, 1 month ago

    Product is out of stock so the notify me button is shown. Click notify me button and refresh “Pending Alerts” page and see item added as IN STOCK (Awaiting Email Delivery).

    One thing that is weird is if I turn off “Group by Email address and status.”, then the Status is shown as OUT OF STOCK.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Frank

    (@frankspress)

    @bgage
    Thanks for reaching out. Can you please give a little more info?

    Is it a variable product or simple product, digital etc?
    Do you have any other instock plugin installed?
    What version of wordpress are you running?

    Frank

    Thread Starter bgage

    (@bgage)

    I moved the problem product here: https://gagebroz.com/product/gb-rsub-old/

    This product was originally a bundle, then changed to a simple product and that could have something to do with this issue. I tried duplicating the product which had the same issue. I am in the process of creating a new simple product for this item.

    Thread Starter bgage

    (@bgage)

    Hi Frank,
    Thanks for responding so quickly. I didn’t see your reply when I added my comments above.

    First, I resolved the issue by creating new simply product for this item. When I first created this listing, it was a product bundle. At some point we changed it to a simple product without creating new product. I assume that the error had something to do with that.

    Just fyi, I’m running the latest versions and no other instock plugin. Let me know if you want to dig deeper, but I don’t think this will be a common issue.

    Plugin Author Frank

    (@frankspress)

    Hi,
    Seems like Woocommerce is not updating the database. I’ll try to simulate it and see what is causing it.

    Frank

Viewing 4 replies - 1 through 4 (of 4 total)
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