MailPoet 3 not yet fit for purpose

  • I tried to use MailPoet 3 to send a simple notification email when a new blog post is published. Unfortunately I have had to revert to using version 2 due to:
    1. Clumsy and undocumented Unsubscribe process
    2. Subscription form does not work as a widget in a sidebar
    3. No response to these issues from MailPoet Support.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi,

    Thank you for the feedback.

    1. Unsubscribe process is as streamlined as possible: you click an unsubscribe link and you’re unsubscribed. 1-click process.

    2. Subscription form works as a widget. We did have one release that broke the functionality but it was promtly fixed in the subsequent release.

    3. We respond to all support inquiries via forum or email. While we prioritize requests from Premium customers, we also respond to Free users. It may take some time but no request goes unanswered. Please share a link to your forum post or send a screenshot of your email request and we’ll happily look at it.

    Best,
    MailPoet Team.

    Thread Starter aob2017

    (@aob2017)

    Hi, Thanks for replying to my review. Sorry, I meant to say that the Manage Subscription process is difficult to understand as described here:

    https://www.ads-software.com/support/topic/can-i-edit-the-manage-subscription-and-unsubscribe-pages/

    Is the “Please leave this field empty” field now hidden? And is it necessary to have to fill in first and last name boxes when you already know the email address you are dealing with?

    Must try to be more patient in future when waiting for support ??

    Will update the review when these issues are resolved.

    Best wishes, Alan.

Viewing 2 replies - 1 through 2 (of 2 total)
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