Mailpoet Abandoned Cart recovery across devices

  • Resolved haydenwoodmarketing

    (@haydenwoodmarketing)


    2 years, 12 months ago

    I am trying to understand how the Abandoned Cart flow works if a guest user clicks on RETURN TO ORDER in their Mailpoet Abandoned Cart email on a different device? This would obviously be a very common situation.
    Order may have been started on mobile phone and they receive the email on their desktop.
    They start their order on home computer and get the email on their work computer.

    This issue renders the Abandoned Cart email pointless as it directs them to an empty cart so we no doubt lose their order.

    Do you have a workaround for this or do we need a different plugin?
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there @haydenwoodmarketing,

    Thanks for reaching out!

    The Go to Cart button in checkout pages is a regular button with a link to the cart page on the site.

    WooCommerce will be in charge of the display of the cart after they click on the link, using the information available on the browser session.

    If they are a guest on a different browser, it will display the message that the cart is empty because they’d be accessing the site through a different browser session.

    So I don’t think there is a workaround in scenarios with guest users using different devices/browsers.

    You’re welcome to add your suggestion here?https://feedback.mailpoet.com

    Our team will take it into account when discussing new features and improvements for the plugin ??

    Thank you!

    Thread Starter haydenwoodmarketing

    (@haydenwoodmarketing)

    Thanks for your reply @guicmazeredo

    I note that there are other plugins that have managed to workaround this challenge.
    For example:
    https://woocommerce.com/products/abandoned-cart-recovery/

    I would guess at least 50% of abandoned cart emails will be opened on a different device considering the simple use case of mobile vs desktop users.

    It would be good if Mailpoet cannot handle the task that you can suggest a plugin that is compatible with Mailpoet as obviously Sending potential customers to an Empty Cart is a really disappointing outcome for any business.

    Surprised this hasn’t been addressed earlier as we only had to test Mailpoet’s Abandoned Cart function for a few days before someone experienced this issue.

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there @haydenwoodmarketing,

    I do understand that the way that’s currently implemented isn’t ideal. This could be improved with some kind of redirection.

    It would be great if you could add it as a suggestion here?https://feedback.mailpoet.com

    Our team will take it into account when discussing new features and improvements for the plugin ??

    For an immediate solution, I believe that the plugin you linked should work with MailPoet. Another alternative would be AutomateWoo (it has not only an abandoned cart feature but many other types of automation). Both have a 30-day refund policy so you could give them a try.

    I hope this helps!

    Hi there @haydenwoodmarketing,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Mailpoet Abandoned Cart recovery across devices’ is closed to new replies.