Mailpoet blocks the functioning of Neve Pro theme

  • Hi,

    I’m building a WP website + Woocommerce webshop.
    I fist installed the Neve theme from ThemeIsle, but I coudn’t adjust what I wanted so I upgraded to Neve Pro.

    After activating Neve Pro, the ‘customizer’ environment didn’t work anymore.
    I got this error message (Dutch):
    “Het geüploade bestand overschreed het upload_max_filesize commando in php.ini.”
    Translated to English with Deepl:
    “The uploaded file exceeded the upload_max_filesize command in php.ini.”

    So I contacted both ThemeIsle as my hosting provider, Vimexx.
    I deactivated all installed plugins and activated them one by one.
    The plugin causing trouble was MailPoet.

    Apparently the issue is that I am running up against the maximum number of concurrent connections to the database. They suggested I contact the developers of MailPoet to ask to reduce the number of connections to the database, because it’s not a limit that Vimexx adjust on shared hosting.

    Thank you in advance,
    Best regards

    The page I need help with: [log in to see the link]

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  • It looks like Vimess has cPanel hosting. You should be able to log into cPanel and use the MultiPHP INI Editor and adjust the upload_max_filesize to something larger than the file you are trying to upload/install. Or, get yourself a better hosting provider as this is something they should have been able to help you with.

    • This reply was modified 1 year, 5 months ago by lindytech.
Viewing 1 replies (of 1 total)
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