MailPoet Bounces

  • Resolved lynpearson

    (@lynpearson)


    2 years, 8 months ago

    I am having a persistent problem with bounces. I’ve read the MailPoet pages that refer to bounces but the suggestions either do not apply or are beyond my skill set. There are four providers that bounce UUCHURCHLC emails: zianet.com, comcast.net, yahoo.com, and aol.com. The odd thing is that not all of our customers with these addresses bounce but the ones that do do it consistently. I’ve contacted two of the providers but they say they can’t help unless they can see the envelopes. I’ve also personally sent email to each of the bounced addresses and instructed the folks to check their spam and also make sure our address is in their contact list. It did not help. This is in reference to a fairly small church website with a mailing list of 189 people. We have used MailPoet successfully for many years, this is our only issue with the product which otherwise performs admirably. Our website host is Dreamhost and we are using the MailPoet delivery service. Any help is greatly appreciated.

    • This topic was modified 2 years, 8 months ago by lynpearson.

    The page I need help with: [log in to see the link]

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  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @lynpearson ????!

    Thank you for reaching out to MailPoet Support!

    There are four providers that bounce UUCHURCHLC emails: zianet.com, comcast.net, yahoo.com, and aol.com.

    MailPoet is currently experiencing a deliverability issue from the Verizon Media Group properties (Yahoo, AOL, Verizon). Our sincere apologies if it has affected your business. Rest assured, we are actively working on resolving the issue.

    At the moment we do not have an ETA for a complete fix, but we are working to minimize any negative impact on our users.

    Feel free to temporarily change your sending method to “Other” for now if you have some time-sensitive emails to be sent.

    Having said all that I have just checked DKIM for your sender domain and I see that DNS records are not properly set up.

    Please follow this tutorial as it will improve your deliverability: https://kb.mailpoet.com/article/328-set-up-dkim-for-your-sender-domain

    I appreciate your patience.

    Cheers!

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