MailPoet disappeared after updating Plugin and WordPress to latest version!

  • Resolved SteveAwad

    (@steveawad)


    9 years, 3 months ago

    Hello,

    I have been building a website for a charity I work for, but had to put it on hold for some time. Today, I went into WordPress and saw I had a whole bunch of non-uptodate programs, including a previous version of WordPress and MailPoet.

    Consequently, I updated everything to bring it up to date. I was ready to launch the website and send out a mass e-mail using Mail Poet…but noticed it’s disappeared completely from my website. Even the widgets to signup to my newsletter has disappeared on every page.

    I assumed somehow it got disabled–but it is not in my plugin list. When I attempted to download it again, I get the following error, “Destination folder already exists. /home/shf2014/public_html/shf2014/wp-content/plugins/wysija-newsletters/
    Plugin install failed.”

    Please help!

    https://www.ads-software.com/plugins/wysija-newsletters/

Viewing 4 replies - 1 through 4 (of 4 total)

  • If you can ftp or get to your file manager and delete that directory wp-content/plugins/wysija-newsletters/ directory you should be able to re install the plugin.

    ^ he’s right! Try that, you won’t lose any data, it’s all stored on the database.

    I had the same thing happen, only I didn’t realize my Mailpoet had disappeared at first. Completely scary. Thought I’d lost my whole mailing list and running a restore did not bring anything back. Saw this post and verified that I could not upload the plugin again as I got the same error as stated above. I went into web ftp and tried to delete the directory, but it would not let me. I kept getting an internal server error. Anyway, this is probably not the *correct* way to go about things, but I just renamed the offending directory, and voila, I could upload the plugin again. Everything was still there. Whew.

    JuroC

    (@juroc)

    Ok, after I just re-animated myself from what could only be a mild heart attack, I decided to share my method.
    Have MailPoet on a client site, ran an update, and it froze on removing old installation… MailPoet was gone. Tried installing again from inside admin – froze on “installing…”. Tried uploading zip package through admin – same result.

    What worked?
    FTP manual upload of /wp-content/plugins/wysija-newsletters directory content.
    Just download the plugin zip package from MailPoet site, unzip it locally and upload its content to /wp-content/plugins/wysija-newsletters. Go back to admin > Installed plugins and Activate it.

    I understand that the templates, old newsletter content and subscribers are safe in a database somewhere but until I saw those 500+ emails show up in the subscribers page, it was pretty scary.

Viewing 4 replies - 1 through 4 (of 4 total)
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