MailPoet does not send any emails

  • Resolved ughetta86

    (@ughetta86)


    3 years, 11 months ago

    hi, i have a problem. When I create a new email, or welcome message or any other content, this warning appears at the bottom of the page on the right:
    Potrai fare l’invio presto, non appena la nostra squadra avrà esaminato il tuo account. Nel frattempo, puoi inviare le anteprime agli indirizzi email autorizzati.
    So how long do I have to wait to use the plugin correctly? when can my automatic emails start?

    • This topic was modified 3 years, 11 months ago by ughetta86.
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  • Hi @ughetta86,

    This message will show up while your subscription hasn’t been approved manually by our team. If you’ve answered our pre-approval questions in order to get the plan approved, please be patient and wait for our support team to contact you.

    If you don’t see any questions to be answered or if you haven’t received any message from us after 48h, please contact our support team via email.

    If your plan has been approved already and you’re still seeing the message about the pending subscription, please go to the MailPoet’s Settings > Key Activation tab and click on the “Verify” button again to update the status of the subscription.

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