MailPoet Form text-formatting ERRORS

I’ve added a fixed bar… went back to the original font for the template (which I don’t like)… same yellow highlighter background to the text.
CLEARING the background color (highlight) takes the background to brilliant yellow.

Six hours, no responses.

Not impressed.

• This reply was modified 3 years, 1 month ago by dpandone.

Hi @dpandone,

It looks like a conflict with the theme you’re using, as the theme’s CSS could be applied to the form in the wrong way or overridden the MailPoet form’s CSS.

Have you tried to style this form using custom CSS?

Can you confirm you’re not using the style inherited from your theme?

Please note that if you’re a paid customer and you need faster support, you can contact us through this contact form.

Also, it would help if you could link to the page where the form is placed, so we can check it ourselves.

The theme I’m using is “Twenty Twenty-one”… one of the standard themes, no?

I haven’t added CSS code to MailPoet’s CSS anywhere. I wouldn’t know how to use the CSS to edit it if I wanted to. I use these “packages”, several of which I’m paying for, so I don’t need to learn to code… and I end up “needing to code”.

I looked for an option “inherit style from theme” or some such, remembering seeing something like that somewhere in the multitude of option boxes on the back end of my site. I don’t see anywhere where I would accept such in the MailPoet settings.

Links to the page where the form can be seen… considering I had mail outgoing while all my signup forms were unreadable and looked like crap, I took them down; hence the frustration with waiting 5 days for assistance. I finally got ONE form to work properly (by an Act of God), and haven’t touched it while driving traffic and gaining sign-ups the last several days.

The ONE that works can be seen here (I think… I can’t see it anymore).
https://davidpandone.com/dp-newsletter/

Paid Customer: the offer is “FREE until you have 1000 on the list”, no? In ANY event, 5 days to respond, paid or not, forum post or smoke signals across the canyon… 5 days is not impressive.

Don’t take that personally, I’m sure you’re a “bru-tiful” person and as nice as the day is long…

Thanks for the hints… How would I go about checking CSS code?

The theme I’m using is “Twenty Twenty-one”… one of the standard themes, no?

Yes, this is one of the default themes. However, when checking your website, I can see this theme has been modified – if not by you, by someone else. I’d still suggest testing for a plugin conflict using Health Check plugin and another default theme (i.e.: Twenty Seventeen).

The ONE that works can be seen here (I think… I can’t see it anymore).
https://davidpandone.com/dp-newsletter/

Unfortunately, I’ve checked this page and there’s no MailPoet form being displayed there.

Paid Customer: the offer is “FREE until you have 1000 on the list”, no? In ANY event, 5 days to respond, paid or not, forum post or smoke signals across the canyon…

Thanks for the honest feedback. I understand this is not what you may have expected from our support team, but please note we mention we check the WP.org forums once a week only here and here.

How would I go about checking CSS code?

If you can get the form to be displayed on any page, you can use the Inspect tool to see where the CSS is coming from. For reference: https://zapier.com/blog/inspect-element-tutorial/

Twenty Twenty-one mod:
There is a plug-in called “Options for Twenty Twenty-One” which I thought was offered by the originators of the Theme, but I guess not. It does make it easy to change common items and make edits to the theme.

The “Health Check & Troubleshooting” by The www.ads-software.com Community… is this the plug in you are suggesting I install and run? Description states: “Untested with my version of WordPress” AND “Last Updated: 7 months ago”… Fine with me if this the tool you are recommending for the purpose.

MailPoet Form Display…
I’ve tried several manifestations… the pop-up works the best, but it has the bright yellow background applied that I can’t seem to get rid of. I’ve tried the fixed banner across the page… it doesn’t always show. Not certain what to do about any of that. I looked for a STATIC PAGE option to route sign-ups to the MailPoet Lists… but I don’t see that option, or can’t find it. SHORTCODE to paste into a page?

Interesting hint on the Inspect Element option. Thanks for the link to the tutorial. I’ll see what I can learn.

I’ll look forward to hearing confirmation or link on the “Health” plugin.

Hi @dpandone,

There is a plug-in called “Options for Twenty Twenty-One” which I thought was offered by the originators of the Theme, but I guess not.

This is just an assumption, but it’s likely that would be affecting the form’s CSS styles. If you could test disabling it temporarily using Health Check, we could confirm it.

The “Health Check & Troubleshooting” by The www.ads-software.com Community

Yes, that’s the one we usually use to test for plugin conflicts. It won’t affect how the visitors see your website while you’re using it, as the plugins will be disabled only for you as an admin, so it should be easy and safe to use.

I’ve tried several manifestations… the pop-up works the best, but it has the bright yellow background applied that I can’t seem to get rid of.

Once you can get the form displayed on a page where we can check, I can investigate further the bright yellow background mystery.

I looked for a STATIC PAGE option to route sign-ups to the MailPoet Lists… but I don’t see that option, or can’t find it. SHORTCODE to paste into a page?

You can have a dedicated page to place the form using a Gutenberg block or the shortcode, or add it to a widget.

For reference:
– https://kb.mailpoet.com/article/297-create-a-form-with-our-new-editor#placement
– https://kb.mailpoet.com/article/296-add-a-form-to-your-website-with-mailpoet-gutenberg-block

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

No, It’s not resolved… I haven’t been able to login due to the confusion with WordPress.com, www.ads-software.com and login issues since I joined. Yet more garbage to put up with.

The issue is found to be whenever in MailPoet one uses the “local highlight text” option for 5.9 (?) since moving it from separate menu choices, it introduces a bug to MailPoet. Whatever the HIGHLIGHT option chosen previously must be cleared and the text or highlight option used from the MailPoet text in the widgets in the sidebar. It works no other way.

While I’ve found the problem, figured out how to AVOID the problem, the problem persists. Either WP or MP or both need to recode around this issue.

As with many WordPress plugins… there’s too many cooks in this kitchen and not enough standard conventions by which the cooks operate. For future reference, if it isn’t broke, don’t fix it.