MailPoet has stopped sending newsletter

  • Resolved Stegemüller

    (@stegemueller)


    3 years, 7 months ago

    Hello there MailPoet

    MailPoet has suddenly stopped sending. I have then tried to set up a Cron-job as described in the support section, but nothing happens.

    Yesterday I asked my host about another job that was not running, and the advised me to do this: “define(‘DISABLE_WP_CRON’, ‘true’);?” in wp-config.php and set up a cron-job instead: “/usr/local/bin/php -q /home/USERNAME/public_html/wp-cron.php >/dev/null 2>&1?”

    Do these things have something to do with each other?

    Please help me.

    Kind regards,
    Hanne B. Stegemüller

    I have these informations:

    
name: Stegemüller
email: 
PHP version: 7.4.15
MailPoet Free version: 3.60.7
MailPoet Premium version: 3.60.0
MailPoet Premium/MSS key: ******
WordPress version: 5.7
Database version: 10.3.28-MariaDB-cll-lve
Web server: LiteSpeed
Server OS: Linux server17.chosting.dk 3.10.0-962.3.2.lve1.5.38.el7.x86_64 #1 SMP Thu Jun 18 05:28:41 EDT 2020 x86_64
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
PHP max_execution_time: 600
PHP memory_limit: 1024M
PHP upload_max_filesize: 256M
PHP post_max_size: 256M
WordPress language: da_DK
Multisite environment?: No
Current Theme: Enfold Child (version 1.0.0)
Active Plugin names: 404page/404page.php, akismet/akismet.php, classic-editor/classic-editor.php, easy-fancybox/easy-fancybox.php, health-check/health-check.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, og/og.php, simple-author-box/simple-author-box.php, sucuri-scanner/sucuri.php, swap-google-font-display/swap-google-font-display.php, temporary-login-without-password/temporary-login-without-password.php, tinymce-advanced/tinymce-advanced.php, updraftplus/updraftplus.php, wp-conditional-captcha/wp-conditional-captcha.php, wp-hummingbird/wp-hummingbird.php, wp-smush-pro/wp-smush.php, wp-staging/wp-staging.php, wpmudev-updates/update-notifications.php, xml-sitemap-feed/xml-sitemap.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
Task Scheduler method: WordPress
Cron ping URL: https://stegemueller.dk?mailpoet_router&endpoint=cron_daemon&action=ping
Total number of subscribers: 10
Plugin installed at: 2021-03-03 13:03:03

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Stegemüller

    (@stegemueller)

    Hi does this cron job look correct:

    Why do I need /home/USERNAME/public_html/ two times?

    php /home/USERNAME/public_html/wp-content/plugins/mailpoet/mailpoet-cron.php /home/USERNAME/public_html/ >/dev/null 2>&1

    Kind regards,
    Hanne

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @stegemueller,

    Thank you for all the information.

    I’m checking your account and I see the MailPoet Sending Service has been paused for you due to a high number of hard bounces.

    You’re sending multiple emails to an email address that has previously bounced. It’s p***@stegemueller.dk.

    Please remove this email from your lists and settings and let us know so we can restore the sending for you.

    Thank you!

    Thread Starter Stegemüller

    (@stegemueller)

    Hi Bruna

    Thanks for you kind reply!

    p***@stegemueller.dk. is myself and you are perfectly right – for some strange reason I was suddenly bounced. I do not understand why.

    I have now corrected this, and I have checked whether there is something in the que, but the que is still empty.

    I have tried to change some settings about sending methods, and for that reason I hereby send you the actual settings:

    
name: Stegemüller
email: p***@stegemueller.dk
PHP version: 7.4.15
MailPoet Free version: 3.60.8
MailPoet Premium version: 3.60.0
MailPoet Premium/MSS key: ***
WordPress version: 5.7
Database version: 10.3.28-MariaDB-cll-lve
Web server: LiteSpeed
Server OS: Linux server17.chosting.dk 3.10.0-962.3.2.lve1.5.38.el7.x86_64 #1 SMP Thu Jun 18 05:28:41 EDT 2020 x86_64
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
PHP max_execution_time: 600
PHP memory_limit: 1024M
PHP upload_max_filesize: 256M
PHP post_max_size: 256M
WordPress language: da_DK
Multisite environment?: No
Current Theme: Enfold Child (version 1.0.0)
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
Task Scheduler method: WordPress
Cron ping URL: https://stegemueller.dk?mailpoet_router&endpoint=cron_daemon&action=ping
Default FROM address: p***@stegemueller.dk
Default Reply-To address: p***@stegemueller.dk
Bounce Email Address: p***@stegemueller.dk
Total number of subscribers: 10
Plugin installed at: 2021-03-03 13:03:03'

    Kind regards,
    Hanne

    • This reply was modified 3 years, 7 months ago by Yui.
    • This reply was modified 3 years, 7 months ago by Yui. Reason: please use CODE button for proper formatting
    Plugin Author Bruna a11n

    (@bruberries)

    Thank you very much, @stegemueller!

    Sending has been restored for your account ??

    Thread Starter Stegemüller

    (@stegemueller)

    Hi Bruna,

    Thank you so very much! I could not figure it out myself.

    Have a great day.

    Kind regards,
    Hanne

Viewing 5 replies - 1 through 5 (of 5 total)
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