Mailpoet no longer sends emails

  • Resolved techbeat

    (@techteat)


    2 months ago

    Hi,
    i have this error in log:

    [2025-01-15T10:36:30.525320+00:00] mss.ERROR: key-validation.failed {"http_code":403,"home_url":"https://erboristeria-radici.it","key_type":"premium"} {"free_plugin_version":"5.6.1","premium_plugin_version":"premium not installed","memory_usage":"72 MB","url":"/wp-admin/admin-ajax.php","ip":"2001:b07:5d32:fd03:14fa:1ef9:1704:bf8b","http_method":"POST","server":"erboristeria-radici.it","referrer":"https://erboristeria-radici.it/wp-admin/admin.php?page=mailpoet-settings&w3tc_note=flush_all","unique_id":"Z4ePrCEl6g2eWSgIH@4fjwAAAUk","file":"/home/erboriq/www/wp-content/plugins/mailpoet/lib/Services/Bridge/API.php","line":433,"class":"MailPoet\\Services\\Bridge\\API","callType":"->","function":"logKeyCheckError"}

    after receiving a “list bombing” attack after deleting all spam emails and resetting the subscriber limit threshold, I also regenerated an activation key and checked the DNS records, disconnected the domain and reconnected via your management panel but the system still does not send emails.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter techbeat

    (@techteat)

    Status

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @techteat ,

    Thank you for reaching out to us.

    I’m taking a look at your account, and I can see that the MailPoet Sending Service has been restored already. You should be able to successfully send your emails now.

    Of course, feel free to reach out to us if you need any more help or have other questions and we’d be happy to help.

    I’m having the same issue, but I send from the local web server.

    MailPoet was sending fine (jan 14) but now it’s not.

    [2025-01-22T21:03:59.270785+00:00] post-notifications.INFO: schedule post notification hook {"post_id":627} {"free_plugin_version":"5.6.2","premium_plugin_version":"premium not installed"}

    We’re using the post notification emails it worked before.

    • This reply was modified 1 month, 3 weeks ago by Phil Emery.
    Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi @noise ,

    To follow our best practices, please create a new topic with details about your issue. Many times the issues seem similar but have different underlying causes so we need to investigate them separately.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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