Mailpoet Prevents User Role of Administrator from being added to subsciber list

  • My user role of administrator prevents me from being included in the subscribers file and various mailpoet mailing lists including Newsletter and Social Club. I use the plugins User Role Editor to establish User Roles such as subscribers, contributors, authors, administrators etc. Originally, I was included in mailpoet mailings as an administrator, but something changed along the way. I tried setting myself up in dual roles as an administrator and a subscriber and still am not included in the subscriber file or mailpoet lists. Additionally, I tried manually entering myself into the into the newsletter mailing lists with the dropdown selected status of subscribed and it stated I was successfully added. I then checked the newsletter list and still I was not added. Bottom line it is not allowing me with the status of Administrator, Subscriber to be listed as a subscriber, but it does allow Contributor, Subcriber and Author, Subscriber to be listed as a subscriber and included in the various mailpoet lists

    Thanks for your help!

    Bill

    • This topic was modified 2 weeks, 5 days ago by htw1179.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi Bill,

    Dual user roles is not something that MailPoet supports out of the box. Can you confirm how you’ve set this up? Via User Role Editor?

    You may reach out to the plugin’s developer that handles this functionality to see if something could be configured differently in order for MailPoet to work as intended.

    Thread Starter htw1179

    (@htw1179)

    I really cannot remember how I was set up as an administrator 7 years ago. Is there a way I can tell? However, I did set up all of eight (8) of my Contributor, Subscribers and Author, Subscribers with User Role Editor and all are considered Subscribers in Mailpoet and are able to be included in the specified mailing lists. User Role Editor was one of my original plugins that I used for my websites. I started using Mailpoet about two years ago. I do have a separate email address that I am registered as a Contributor (only) and it allows me to be subscribed and included on the appropriate mailing lists. Bottom Line it seems to work with all roles except Administrator, I also tried it with Administrator, Subscriber and it still did not work. I really do believe that the issue is with Mailpoet based on all of my research and debugging any help you can provide is sincerely appreciated. My clients love Mailpoet.

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there Bill,

    I’ve been testing, trying to reproduce the issue you describe, however have been unable to do so.

    Most of my own users on my various test sites are usually Administrator role, and have never run into the issue you are seeing. I was also testing specifically with the User Role Editor plugin, and applying both Administrator and Subscriber roles, but was still able to add test users to different lists without issue and they showed up in the lists as expected.

    It’s possible the strange behavior you are seeing could be coming from something else on the site. To narrow down what is causing the trouble, I’d recommend a conflict test on a staging site with only MailPoet and a default theme like Twenty Twenty Four:
    https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

    Please let me know how that goes, or if you have any questions!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.