MailPoet scheduling emails for the next day for no reason

  • We love the MailPoet plugin, and until fairly recently had no significant issues with it. But recently, we had a strange problem crop up. We don’t know for sure if this is an issue with MP or with WP itself, since both were updated recently, but when we set up a newsletter to send, we didn’t schedule it, wanting it to go out right away, yet were confronted with a note stating that it would be sent six hours later. This newsletter was already overdue, so to have it delayed for so long is a serious issue. Thinking we could circumvent this, we sent out another one, deliberately scheduling it for only 15 minutes later, yet the plugin insisted on, once again, delaying the send for six hours. We’re at a loss to explain this. Please help. We don’t want to have to deal with this again for next month’s newsletter.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support George S.a11n

    (@gsorkpor)

    Hi @goldmare,

    I understand until recently, you started having issues with MailPoet where your newsletters are not being sent out automatically as they should but you see a notice that it’ll be sent six hours later.

    Can you please send us the following information: 

    – A screenshot of the?MailPoet?> Help > System Status?page. Please ensure to capture the whole page or make several screenshots.

    – Copy and paste the information from?MailPoet?> Help > System Info.

    Thread Starter Amanda

    (@goldmare)

    Ah, I’m sorry it took so long to get back to you. I actually forgot to come back and check for replies until my husband asked if the issue was resolved yet. Oops.

    Here is the System Info (I’ll be updating the PHP version soon):

    name: Amanda
email: [email protected]
PHP version: 7.4.33
MailPoet Free version: 4.40.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 1a13a49d06ff702a****************
WordPress version: 6.4.2
Database version: 5.7.39-42-log
Web server: Apache
Server OS: Linux giowm1216.siteground.biz 5.15.126-MCIclouder399 #399 SMP PREEMPT Wed Aug 16 16:53:17 EEST 2023 x86_64
WP info: WP_MEMORY_LIMIT: 256M - WP_MAX_MEMORY_LIMIT: 768M - WP_DEBUG:  - WordPress language: en_US
PHP info: PHP max_execution_time: 120 - PHP memory_limit: 768M - PHP upload_max_filesize: 256M - PHP post_max_size: 256M
Multisite environment?: No
Current Theme: ColorMag (version 2.1.5)
Active Plugin names: wp-missed-schedule-master/wp-missed-schedule.php, analytify-analytics-dashboard-widget/wp-analytify-dashboard.php, archive-control/archive-control.php, autocomplete-woocommerce-orders/autocomplete-woocommerce-orders.php, autoptimize/autoptimize.php, better-recent-comments/better-recent-comments.php, classic-editor/classic-editor.php, codepress-admin-columns/codepress-admin-columns.php, content-views-query-and-display-post-page/content-views.php, disable-theme-and-plugin-auto-update-emails/disable-theme-plugin-update-emails.php, edit-author-slug/edit-author-slug.php, everest-forms/everest-forms.php, extended-post-status/extended-post-status.php, flying-pages/flying-pages.php, hierarchical-html-sitemap/hierarchical-sitemap.php, host-analyticsjs-local/host-analyticsjs-local.php, la-sentinelle-antispam/la-sentinelle.php, mailpoet/mailpoet.php, media-library-assistant/index.php, meks-smart-author-widget/meks-smart-author-widget.php, mp3-jplayer/mp3jplayer.php, mp3-music-player-by-sonaar/sonaar-music.php, ninjafirewall/ninjafirewall.php, ninjascanner/index.php, plugin-load-filter/plugin-load-filter.php, publishpress-authors/publishpress-authors.php, read-meter/bsf-readtime.php, real-time-find-and-replace/real-time-find-and-replace.php, redirection/redirection.php, sg-cachepress/sg-cachepress.php, sg-security/sg-security.php, simple-comment-editing/index.php, smart-archive-page-remove/smart-archive-page-remove.php, so-clean-up-wp-seo/so-clean-up-wp-seo.php, updraftplus/updraftplus.php, woocommerce-payments/woocommerce-payments.php, woocommerce/woocommerce.php, wordfence/wordfence.php, wordpress-popular-posts/wordpress-popular-posts.php, wordpress-seo/wp-seo.php, wp-analytify/wp-analytify.php, wp-asset-clean-up/wpacu.php, wp-comment-policy-checkbox/wp-comment-policy-checkbox.php, wp-scheduled-posts/wp-scheduled-posts.php, wp-sitemap-page/wp-sitemap-page.php, wpo-tweaks/wordpress-wpo-tweaks.php, wps-cleaner/wps-cleaner.php, yoast-comment-hacks/yoast-comment-hacks.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://brightbeams.org?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
Total number of subscribers: 92
Plugin installed at: 2019-04-17 21:42:02
Installed via WooCommerce onboarding wizard: false
    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hello there,

    Have you tried rolling back to the previous MailPoet version? Does the problem persist by doing that?

    Also, can you check that your WordPress site uses the correct timezone?

Viewing 3 replies - 1 through 3 (of 3 total)
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