MailPoet send email in spam/junk box

Hi there,

Thanks for reaching out!

I understand the emails sent from your website using MailPoet Sending Service are landing in spam, right?

If so, I recommend following the instructions in this guide:

https://kb.mailpoet.com/article/367-emails-going-to-the-spam-folder

I hope this helps!

https://ibb.co/G3pBRMS

https://ibb.co/s388wKp

Hi there @softfully,

I see that one of the things the tool you used pointed out is DKIM.

And one of the things recommended on the page I shared above is setting up DKIM for your domain.

Have you done that yet?

My Sender Domain is already Verified and also using mailpoet free premium plan

Can you please let me know the URL of the site in question?

softfully [.com]

Also, I want to try a test email to you so please send me your mail address.

waiting for your reply

Hi there,

We’ll be unable to provide our email address here in the forums, however we can continue discussing the issue here in this thread.

I see in the Spam Test screenshot you sent, one of the big penalties was for the URI_WP_HACKED_2 line.

I see in this other thread, they were getting the same thing flagged, and after removing the social icons from their email, it fixed their issue with ending up in the spam folder:
https://www.ads-software.com/support/topic/mailpoet-emails-downgraded-by-spamassassin/

Do you have social icons in your email? If so, please try removing them, then test again to see if your email still gets stuck in Spam.

Please let me know how that goes.

Here are new report after removing social icons

https://ibb.co/qDrdB2G

https://ibb.co/pbt7RJK

But after testing again I see that email still gets stuck in the Spam/junk folder.

Help me now…

Hello waiting for your reply…

Hello please fix this issue…

Hi again @softfully ????

I have tried to review the 2 images that you have shared a few days ago and it seems they are not working for me.

Could you please reupload them again and post them back?

I’ll be glad to help.

Cheers

https://postimg.cc/gallery/gZxKp7M

Hi again @softfully ,

Thanks for the update.

OK, so if you are sending with the MailPoet Sending Service we’ll be able to have a further look within our logs.

If that’s the case could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

Your request will be triaged accordingly when receive and we’ll be able to provide you with more information there.

Cheers