• Resolved jdaniel

    (@jdaniel)


    Hello, on Windows 10 + Firefox latest version I cannot see the MailPoet signup form on my new website.

    On Edge and Vivaldi everything is fine. Also when I am logged in and on the edit page, I can see the signup form. Same with being in the customizer. So I don’t know what’s the issue here, weird behaviour?!

    I am also using Kadence theme and a third party child theme.

    Thanks for your help!

    Daniel

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support George S.a11n

    (@gsorkpor)

    Hi @jdaniel,

    I understand the Mailpoet signup form is not appearing on your site in Firefox but works fine in other browsers.

    This is likely caused by a conflict with your theme or with another plugin. Read more about plugin and theme conflicts in our Self-Service Guide

    **How to test for conflicts**

    The best way to determine if the issue is being caused by a theme and/or plugin is to:

    1. Temporarily switch your theme to Storefront or Twenty Twenty-Three theme.
    2. Try to reproduce the problem: If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
    3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
    4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict. 

    For more detailed instructions, check out How to test for plugin and theme conflicts

    **Tools to help with troubleshooting**

    Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    Thread Starter jdaniel

    (@jdaniel)

    Thanks! It was caused by the plugin Real Cookie Banner – Content Blocker.

    Problem solved.

    Plugin Support George S.a11n

    (@gsorkpor)

    Hi @jdaniel,

    It’s a pleasure! I’m glad you were able to find the culprit.

    I’ll go ahead and close this thread for now. If you need help with anything else, please don’t hesitate to start a new thread and we’ll be glad to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘MailPoet Signup form not showing up’ is closed to new replies.