mailpoet subcription form does not work

Hi @emlyn972,

I have a error message when e-mail is sent.

As I understand, there’s an error message showing on your subscription form when someone tries to subscribe to your mailing list. Is that correct?

Could you please share the error message with us, and also the page where the form is placed on your website?

Thank you!

Yes, exactly, you understand right. The error message is: “There was an error when sending a confirmation email for your subscription. Please contact the website owner.”

I placed a test page at this link: https://www.atelierdesvernes.fr/elementor-1406/

Other mail functions of mailpoet (woocommerce e-mails during order process) are ok.

Thank you for your help,

Emelie

• This reply was modified 2 years ago by emlyn972.

Hi Bruna,

Could you have a look ? Here is also the report on mailpoet system info (I am in troubleshoot mode, and sending still does not work, apparently the key is not valid at some places, and valid at other…)

name: BetC_admin
email: [email protected]
PHP version: 8.1.6
MailPoet Free version: 4.6.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 4a8d3f44242644ae**
WordPress version: 6.1.1
Database version: 5.7.41-log
Web server: Apache
Server OS: Linux webm172.cluster030.gra.hosting.ovh.net 5.15.80-ovh-vps-grsec-zfs-classid #1 SMP Wed Nov 30 08:49:06 UTC 2022 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 512M - WP_DEBUG: - WordPress language: fr_FR
PHP info: PHP max_execution_time: 165 - PHP memory_limit: 700M - PHP upload_max_filesize: 128M - PHP post_max_size: 130M
Multisite environment?: No
Current Theme: Twenty Twenty-Three (version 1.0)
Active Plugin names: elementor/elementor.php, mailpoet/mailpoet.php
Sending Method: MailPoet
Sending Frequency: 50 emails every 15 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://www.atelierdesvernes.fr?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
Total number of subscribers: 16
Plugin installed at: 2023-01-09 10:18:32
Installed via WooCommerce onboarding wizard: false

Hi it is now ok, everything work, I had to relaunch in an obscur way but ot now works;

Hi i have the same problem, how did you restart it @emlyn972

• This reply was modified 2 years ago by plakatraketten.

i’m having it too, what can i do to make it work?

I am not sure this will be the same for others, but in my case, I had a message at the top of the Mailpoet/Email tab, with a “restart” button to reactivate e-mail service. I clicked on it and it seemed to have unlocked the situation.

I did not receive and other message or confirmation, juste the message disappeard and the status on Help/System status was ok.

Hope this can help you!

Hi there @emlyn972,

I’m glad to hear that it works now!

@jah77 and @plakatraketten can you please open separate threads for your issues so we can take a look at them further?

Cheers!