MailPoet3 and SiteGround

I too have run into similar problems with my host for the site I am running mailpoet premium with your new sending service on. My other sites that are using mailpoet with my hosts smtp seem to be fine. Could it be that the sending service is the culprit?

SiteGround is an incompatible host with the “MailPoet’s own script” option, read here: https://beta.docs.mailpoet.com/article/131-hosts-which-mailpoet-task-scheduler-wont-work

In my case, I was not using “MailPoet’s own script”. I was using the “Visitors to your Website” option – and it was still blowing the CPU!

I’ve had exactly the same problem. I was also not using “MailPoet’s own script” but this still blew up my CPU usage on SiteGround after installing the final (non-beta) version 3 on my site and they’ve taken me offline at least twice!

I installed on Thursday, when I saw a massive spike after setting up an email. This has been ongoing since the send, and not come down since. (Even though I only send one email to 450 subscribers once a week!)

Having tried to trouble shoot, deactivating the plugin has brought the CPU usage down to 10-15% of what it was!

Obviously something is very wrong with this set up – please fix!!

I don’t think there is any support here. I’ve fixed my problem by going to MailChimp. All issues sorted at a stroke.

Hmmm… seems that way?

I have the same issue but I am hosted with Dreamhost. Although they have not yet taken this particular site down, I have received numerous emails informing me that this particular site is exceeding memory limits. At first I assumed it was the sending service as I have used Mailpoet 2 for some time without any problems, so I switched over to the alternative sending option. As my site is new and has very few visitors, I was apprehensive that my emails wouldn’t get sent on time.

Switching over to the “Visitors to your website” option has brought the memory usage down by about 60%, but it is still exceeding limits. I don’t know what else to do. I have about a dozen other sites on the same hosting plan running Mailpoet 2 and have had no CPU problems. I was really looking forward to solving all my previous sending issues by using the new Mailpoet Sending service.

There is something seriously wrong with the CPU usage of Mailpoet 3 that needs to be fixed ASAP. I paid for a year’s premium account with the sending service and at present I can’t use it, even though the site in question only has 8 subscribers! I need something that will reliably run my newsletter and email campaigns on around 20 different websites. This trial on one site isn’t going well. I’ll be demanding a refund, and will have to find an alternative if this issue isn’t acknowledged.

@lynnmonk Please see this ticket, which I opened as Mailpoet decided to ‘Resolve’ this despite not waiting for the original poster to respond!

https://www.ads-software.com/support/topic/mailpoet-3-and-cpu-usage/

So far they don’t seem to be taking any responsibility for this issue, let alone resolving it.

It sounds like the “Visitors to your site” option may be over aggressive with regards to WP cron.

tl;dr WP Cron runs every time anyone visits your site. It checks for scheduled processes to run, if they need to be run, and runs them. It’s not incredibly deep ??

When I heard about issues with a cron job running too many processes, my inclination is that they’re running too often. However looking at the code a little, I think this is actually just running a check on every visit instead of telling it something like ‘check once an hour’ so every single visit runs their whole home-brew cron check. Which means the ‘difference’ between their cron and using WP’s cron is pretty minimal, and that’s possibly why you’re not seeing as much reduction in CPU as possible.

I did not do a full top-down review of the way the code works, that would take a few DAYS not the hour I had to read through it. @wysija – it sure sounds like your cron is a bit too aggro. Maybe dial it back a bit and check less often? The check for tasks seems to be the issue itself.

@ipstenu – I don’t think that is the whole issue. My site is new. I’m lucky if I get 4 unique visitors per day. Although it brought the CPU use down by about 60% it is still using far too much. I am running several other sites with Mailpoet 2 on the same shared hosting plan and I get no CPU issues with them despite them being much busier sites.

That’s why I think something’s wrong in their code running too much ?? We’re actually in agreement here. Something in their setup is being overly aggressive with cron.

I agree with you @ipstenu, except FYI I’ve actually disabled WP Cron and have created a cron job in admin.

Remember, the support here have marked this ticket as resolved, so they’re not going to look at any comments here. Please add them to this ticket which is still in progress:

https://www.ads-software.com/support/topic/mailpoet-3-and-cpu-usage/