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Reply To: Mails sent to 3 fixed addresses always arrive at #1, sometimes at #2 and/or #3

esmi — Wed, 13 Dec 2017 16:26:20 +0000

As this related to a specific plugin, please continue with your original topic: https://www.ads-software.com/support/topic/mails-sent-to-3-fixed-addresses-always-arrive-at-1-sometimes-at-2-and-or-3/

Reply To: Mails sent to 3 fixed addresses always arrive at #1, sometimes at #2 and/or #3

reneverschoor — Wed, 13 Dec 2017 16:31:28 +0000

Fair enough, that’s why I waited almost 2 weeks for some reply.
However, in Contact Form’s troubleshooting docs they basically state that -assuming Contact Form is configured correctly, which I believe I did- any mail problems are not caused by the Contact Form plugin but to external factors.
That’s why I’m now looking for suggestions in a generic forum, looking for tips on how to investigate mail problems in general.

Reply To: Mails sent to 3 fixed addresses always arrive at #1, sometimes at #2 and/or #3

esmi — Wed, 13 Dec 2017 16:39:48 +0000

It could be that mail.com and the mydomain.nl are running filters that are catching the mail before it hits your mailbox. Since the site is (presumably) also on mydomain.nl, I’d suggest contact your hosts and asking them to look into it for you. I’d also ensure that I could replicate the issue using just one To: email address at a time as your host will almost certainly mention that.

Reply To: Mails sent to 3 fixed addresses always arrive at #1, sometimes at #2 and/or #3

Jan Dembowski — Wed, 13 Dec 2017 16:56:33 +0000

Please do not create multiple topics for the same thing. Your existing topic here.

https://www.ads-software.com/support/topic/mails-sent-to-3-fixed-addresses-always-arrive-at-1-sometimes-at-2-and-or-3/

Reply To: Mails sent to 3 fixed addresses always arrive at #1, sometimes at #2 and/or #3

Samuel Wood (Otto) — Wed, 13 Dec 2017 16:59:46 +0000

Different services run different levels of filtering on emails, and email itself is a highly complicated topic. You can read dozens of tutorials on things like “Sender Policy Framework” and so on, but the short of it is that configuring email is complex and also kind of outside of WordPress’ control.

WordPress sends the email using relatively standard techniques. But configuring things like your DNS and such to allow those emails to be received properly, without being filtered out, that’s a whole big topic that you might want to look at more specialized tutorials for. It’s not a WordPress specific thing, essentially.

Start with configuring SPF on your domain. It’s easy to do and a good starting point.