Main setting page loads forever

  • Resolved Etienne

    (@epipo)


    4 years, 6 months ago

    Hi,

    I don’t know why but since I’ve updated the plugin the “Main” tab of the plugin settings keeps loading and end on a 404 error page.

    Could you help?
    Thanks

    • This topic was modified 4 years, 6 months ago by Etienne.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author nickboss

    (@nickboss)

    Hi, this might happen when the website has thousands of users or thousands of posts/pages, or it cannot communicate with Iptanus server.

    So, is any of the two first options your case?

    Regards

    Nickolas

    Thread Starter Etienne

    (@epipo)

    Hi,

    Thanks for your answer. It’s not the case no, maybe a problem communicating with Iptanus server then (it happened when I updated from 4.11.2 to the last version).

    Thanks for your help.

    Plugin Author nickboss

    (@nickboss)

    Can you get into the settings of the plugin?

    Thread Starter Etienne

    (@epipo)

    If I type the direct address I can go to other tabs including settings (for example options-general.php?page=wordpress_file_upload&action=file_browser for file browser). It looks like it,s just the default / main tab that is unaccessible.

    Thanks for your help!

    Plugin Author nickboss

    (@nickboss)

    Ok good, then go to Settings and follow these instructions. They might solve your problem.

    Let me know in results.

    Regards

    Nickolas

    Thread Starter Etienne

    (@epipo)

    Thanks for your answer, it seems that the problem has been solved by following your instructions.

    Regards,
    Etienne

    Plugin Author nickboss

    (@nickboss)

    ok nice

    Regards

    Nickolas

Viewing 7 replies - 1 through 7 (of 7 total)
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