MainWP, WpVivid Pro backup and Fluent STMP

  • Resolved ltpa

    (@ltpa)


    4 months, 3 weeks ago

    Hi guys,

    I was trying to configure WpVivid Pro extension for MainWP so it can send email reports after each backup was completed.
    However, it seems that according to WpVivid team, your plugin has an issue. Please find below the statements of their Support dept. and let me know if they are right (or not) and if you can help or not.

    My issue/question to them:
    “Hi,

    I setup Fluent SMTP on my MainWp subdomain, added the email address in Wpvivid and chose to always receive an email.
    I tested the SMTP connection with Fluent SMTP and is working as it should. However, I get not email reports if I create manual backups with Wpvivid extension for MainWP.

    Am I doing something wrong and what?

    Best,
    Lucian”

    WpVivid answer:
    “Hello,

    We found that the issue is related to the fluent-smtp plugin.

    We use the api “wp_mail” provided by WordPress for email sending – developer.www.ads-software.com/reference/functions/wp_mail

    We found that the fluent-smtp plugin also wrote its own method called wp_mail to replace wordpress’s wp_mail. When using fluent-smtp’s wp_mail to send emails, it will fail.

    However, if you comment out the wp_mail of this plugin and continue to use wordpress’s own wp_mail, sending emails will succeed.

    Therefore, it is recommended that you contact the author of the fluent-smtp plugin about the issue or switching to WP Mail SMTP plugin.

    Kind regards,
    WPvivid Support Team”

    Thanks,
    Lucian

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter ltpa

    (@ltpa)

    Hi,

    Any updates about the issue I presented above? You asked me to edit my 1 star review and stated that you will help me with my issue. However, you didn’t even checked the issue.
    Let me know when you will address it and I will be happy to edit my review based on your solution.

    Best,
    Lucian

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @ltpa,

    I’ve reviewed the information you’ve provided, including the response from the Wpvivid Support team. The issue appears to be a conflict between the wp_mail function overrides by FluentSMTP and Wpvivid.

    While FluentSMTP overrides the wp_mail function to provide SMTP functionality, Wpvivid also overrides it for its email sending. This conflict can lead to issues with email delivery. It’s a pretty common case like using two different SMTP plugins at the same time.

    To resolve this, I recommend reaching out to the Wpvivid support team again and requesting them to provide a solution that does not involve overwriting the wp_mail function like using a default method like other plugins so that FluentSMTP will take care of the email delivery and wpvivd do not require any email delivery handling.

    In the meantime, you can try using any other SMTP plugin to see if the issue is present with other SMTP plugins or not as most SMTP plugins do the same FluentSMTP as it is solely developed for email delivery.

    I understand that this issue has caused you some inconvenience. Please don’t hesitate to reach out if you have any further questions or concerns.

    Thread Starter ltpa

    (@ltpa)

    It seems to me that I’m in the middle. You say it’s not you and WpVivid says its not them ??
    Who is right?

    I’ve let them know what you said but I am pretty sure they will not modify their plugin.

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    It’s not uncommon for SMTP plugins to modify the wp_mail function, which can sometimes cause issues with other plugins.

    In this case, it seems like WPVivid is using the default WordPress wp_mail function, which is being overridden by FluentSMTP. This can lead to the email reports not being sent.

    I recommended contacting the WPVivid support team to see if they have any suggestions or solutions to bypass the modified wp_mail function earlier. They may be able to provide a custom code snippet that will allow WPVivid to send emails even if FluentSMTP is modifying wp_mail.

    If WPVivid is unable to provide a solution, you may need to switch to a different SMTP plugin that is compatible with WPVivid. I also suggest checking with other SMTP plugins where most of the SMTP plugins do the same as FluentSMTP.

    I hope this helps shed some light on the issue.

    Thread Starter ltpa

    (@ltpa)

    Just what I thought. I’m afraid their are right about #1 and you about WpVivid not dealing with emailing keeping into account that they are a backup solution.

    WpVivid answer:
    “Nicholas

    Hello,

    1. WPvivid also overrides it for its email sending.

    WPvivid relies on WordPress’s built-in wp_mail function for email delivery. Therefore, it is completely incorrect.

    2. In the meantime, you can try using any other SMTP plugin to see if the issue is present with other SMTP plugins.

    As suggested by us and Fluent SMTP plugin support, please install the WP Mail SMTP plugin for WPForms to see if the issue persists.

    Kind regards,
    WPvivid support team”

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @ltpa,

    Thanks for the update.

    Based on the suggestions provided earlier, I would recommend trying the following steps:

    1. Confirm the issue:?Try using a different SMTP plugin, such as WP Mail SMTP, to see if the issue persists. This will help us determine if the problem is specific to FluentSMTP or if it’s a more general issue with your WordPress configuration.
    2. Provide updates:?Please keep us updated on the outcome of your troubleshooting. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

    I hope this helps!

    Thread Starter ltpa

    (@ltpa)

    Hi,

    Thank you but as said in my review, I solved my issue. I don’t know how WpVivid came to the conclusion that your plugin is to blame nor how you came to the conclusion that it should be WpVivid to blame. Perhaps because none of you didn’t really checked the issue and that’s too bad.

    Best,
    Lucian

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.