Major problems getting traffic stats

  • Resolved MarkJosephYoung

    (@markjosephyoung)


    7 years, 2 months ago

    I was alerted that I needed to update Jetpack, so I clicked the automatic update button. Next thing I knew, the entire WordPress section of my site was dead–returning blank pages or 500 errors. I could do nothing, so I contacted my hosting service and they got the blog back, but not the Jetpack. I tried to activate, kept getting fatal error messages. I uninstalled the whole thing and tried to install fresh, and got fatal error messages related to some directory on the WordPress site. I uninstalled it and tried to replace it with a previous version from my hard drive, and got fatal error messages when trying to activate it.

    I finally decided I was wasting my time, and I could get my stats from the WordPress site, but it’s telling me that it cannot access the site because the site is disconnected. I’m guessing that for that page to work Jetpack has to be active on the web site, which is a problem I can’t resolve.

    Have I missed something?

    M. J. Young

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter MarkJosephYoung

    (@markjosephyoung)

    O.K., this does not seem to be the place to get this problem addressed. Can someone point me to a better place?

    you are not the only one – I have had to deinstall it for over 30 sites and it’s been an issue since July

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sorry about the delay in writing back to you.

    I tried to activate, kept getting fatal error messages.

    Sorry to hear that! To help you get this fixed, we would need to know more about the errors, to understand what’s causing them to happen. Could you add the following to your site’s wp-config.php file? 

    
define( 'WP_DEBUG', true );

if ( WP_DEBUG ) {

        @error_reporting( E_ALL );
        @ini_set( 'log_errors', true );
        @ini_set( 'log_errors_max_len', '0' );

        define( 'WP_DEBUG_LOG', true );
        define( 'WP_DEBUG_DISPLAY', false );
        define( 'CONCATENATE_SCRIPTS', false );
        define( 'SAVEQUERIES', true );

}

    Your wp-config.php file may already include a line that says “define(‘WP_DEBUG’, false);”. You can remove it, and replace it by the code above.

    Once you’ve done so, try to activate Jetpack again, and then check the wp-content/debug.log file for errors, and paste the results here. You can then replace define('WP_DEBUG', true); by define('WP_DEBUG', false); in the code above.

    Thanks!

    I’m guessing that for that page to work Jetpack has to be active on the web site

    That’s correct. Jetpack needs to be active and connected to WordPress.com to be able to collect stats and display them to you.

    @frankzappafication It seems that my colleague Stef replied to you here:
    https://www.ads-software.com/support/topic/site-offline-still/

Viewing 3 replies - 1 through 3 (of 3 total)
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