Major scroll issue on Mobile

  • Resolved christie21

    (@christie21)


    2 years, 11 months ago

    Everything works fine on a p.c but when the website is viewed on a mobile, I seem to be experiencing an issue where the page locks up & you’re unable to scroll for a few seconds. It doesn’t seem to happen on any of the shop pages, just on the home page / other info pages of the website. I’ve looked at the size of everything & I cannot for the life of me work out what is causing the issue.

    Any help would be appreciated, thanks in advance

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @christie21,

    Thanks for choosing Neve!

    Unfortunately this doesn’t occur on our test instances. The issue may occur due to a plugin conflict on your end, so please install the Health Check & Troubleshooting plugin, enable the troubleshooting mode which will deactivate all plugins and check if the issue persists. If the problem doesn’t occur anymore, it means it was indeed caused by a plugin conflict and you should reactivate the plugins one by one, until you find the culprit. Then, replace that plugin with an alternative one. Also, try to clear the cache (browser and plugin, if you use any caching plugin).

    I hope this helps!

    Have a nice day!

Viewing 1 replies (of 1 total)
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