Make a new Admin??

Hi @tapsuccess ,

Interesting! Would you let us know what sort of user you’re creating/editing in the screenshot? I’d like to test this flow, but I’ll need to know the steps you’re taking to get to this message.

Eg:

• you have an existing WP admin with email address [email protected]
• you create a new non-admin user with same address ( not sure if this is next step )

Best,

Cena

Hello @cena,

Thanks for your reply. Plain vanilla.

I made tapsuccess.com (in 2003 and upgraded to WordPress in 2010) with [email protected] as Admin.

Yesterday I installed Sensei LMS by downloading from www.ads-software.com and uploading the plugin zip, and got this message.

This is off-the-shelf, hence the screenshot and the query. I do have more plugins than I like, but these days conflicts are rare.

@cena,

How can I resolve this?

Thank you

Hi @tapsuccess ,

Such a weird thing. I can’t seem to trigger this message by either a) editing an existing admin with same email or b) creating a new user using the same email (as the existing admin) – I get a WP message then.

The code generating this message from Sensei is here:

https://github.com/Automattic/sensei/blob/dcb4daf7172e2577bc5641ac5e0b87668ce81fcd/includes/class-sensei-admin.php#L1984

—

time passes…

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AH! I was able to generate the message! Here’s how I can trigger it:

• changed the admin email in Settings to an address which doesn’t already exist / associated with a user.
• changed admin email to an existing user who doesn’t have the Admin user role.

Can you confirm whether either of those might be true?

Best,

Cena

@cena,

Sincere thanks for your inspired and creative efforts.

I had installed WordPress with Installatron, which created an email address at the server. However, this was hidden because I had changed the email address in General Settings. I then went to Users and searched to find my address and found my personal email was already in use in Author role. Something I had done for convenience and security. So I rearranged the emails and that solved the error message problem.

Hi @tapsuccess ,

Thank you for the kind words! Glad to hear you got it sorted. ??

I’ll close this thread now, but please reach out if we can help with anything else.

Best,

Cena