• When I look at a plugin’s reviews, I only see two that I can easily read. When I click the link to all the other reviews I get taken to a support forum list that only shows vague titles that don’t inspire me to laboriously click on and drill down to read any of them. It’s not useful and does not help inform me of anything.

    Why do it this way? For the reviews it’s obviously not as easy as having one scrollable ‘full’ list.

    Please make the reviews section functionally useful and usable.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Are you reviewing the new plugin directory: https://www.ads-software.com/plugins-wp/ ?
    If so then can you use the feedback survey: https://wordpressdotorg.polldaddy.com/s/new-plugin-directory

    Thread Starter MrArtist

    (@mrartist)

    I don’t think I’m reviewing the ‘new’ plugin directory? Probably not. Just the daft way of reading people’s reviews that seems to exist in old and new versions of the directory.

    I followed an interesting plugin link earlier and it seemed to take me to the ‘old’ directory which suffers the same problem with limited title list-views of reviews under the Reviews tab.

    Incidentally, at the top of that ‘old’ page there is a link saying
    Test out the new Plugin Directory and let us know what you think.” – there is a link to the new directory but not any link/clue anywhere I can see to let me actually have my say.

    In any case, the problem exists in both old and new directories. Why do I have to slowly dip in and out of each ‘forum style’ review title just to read the contents of each, one by one? It’s pointless and in no way helps anyone, in fact why would anyone ever bother writing a review if people rarely get to read anything more than the title such as: “My users will love it”, “Works Perfectly” or “Works ok”?

    I think we need to see the contents of all the reviews immediately in one long scrollable list, not buried away where no one will bother looking/reviewing.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Can you link to the page on the old site that has this view? I cannot see what you mean. This is what I see: https://www.ads-software.com/support/plugin/jetpack/reviews/

    Thread Starter MrArtist

    (@mrartist)

    So, earlier today I searched Google for “WP Editor Widget” and the first link I get is:
    https://en-gb.www.ads-software.com/plugins/wp-editor-widget/

    Under the Reviews tab I see just a clickable list (titles only) of reviews I could read.

    If I go to the new directory for that plugin:
    https://www.ads-software.com/plugins-wp/wp-editor-widget/
    I see exactly the same page when I click on the “Read all 16 reviews” shown just after the two latest reviews.

    In both instances I am taken to the same useless page:
    https://www.ads-software.com/support/plugin/wp-editor-widget/reviews/

    I say ‘useless’ because without a lot of work dipping in and out of each, I cannot read the comments people make, nor the responses. There is often useful information in the comments, but as potential users or even when troubleshooting, we’ll never (easily) get to see it.

    I checked your link for JetPack and it’s the same – I just see the titles, a star rating and that’s it. How could anyone be bothered to click in and out of each one and read any more than two or three random ones out of all 88 pages?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Oh I see what you mean, yea it is cumbersome clicking through each review to see its description. Maybe it’s not as necessary when people rate 5 star as there may be little to say, but if it’s a less than 5 star review the description becomes more important.

Viewing 5 replies - 1 through 5 (of 5 total)
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