Make tickets Public By default

Hi:

Are you looking to allow users to enter tickets without creating an account first or are you looking to make existing tickets (those that have been closed) public so that users can search them?

If you’re looking to allow users to enter tickets without creating an account, our Guest Tickets add-on will help with that. BUT, if the users use an email address that is already registered in the system they will still have to login. Please make sure you read the manual first before purchasing so that you know exactly what to expect.

If, however, you are looking to make the full text of tickets public so that users can search them then that is not a feature that is currently available.

I hope this helps.

Thanks.

Hi

Thanks for your reply.

I am looking to make the full text of tickets public so that users can search them.

Is there no way to do that by doing custom code ??

Thanks

Yeah, you can do anything with custom code obviously but its not a simple project. You’re looking at a medium complexity type project at least. We have an add-on on our list of things to do that would accomplish this but the earliest it would get done is end of 1st quarter 2017, maybe later.

Ok. Thanks

Is there any hook or function that you think can help me do this ??

Please suggest if you can .

Really appreciate your help .

Thank you

No, not really. You need to dig into the ticket CPT itself and write custom display logic. You have to think about security – do you plan on showing all ticket replies? What happens if a ticket has confidential information – how do you exclude that reply or ticket for being visible by the public? Those are some of the things you have to think about.

You can probably write a custom add-on that reads the tickets and associated CPT and bypasses all the regular AS security in favor of your own security logic. A skeleton add-on is on GITHUB you can use as a starting point.

No, not all the tickets will be public. I’ll set a check for that , only tickets that are set as public will be visible to public. Rest will be visible to only logged in users.

Ah, ok. I think you’re better off creating a separate add-on – it would be a good way to separate your code from the core and keep your chances of compatibility with future upgrades higher.

Yeah, Thank you so much for your support.

Hi:

We have a beta of a “public-tickets” add-on if you would like to test it out.

Hi

Thanks for reply. Yes i would like to test it. Will it free or paid

The beta is free to test with. Once it goes live on our site it will be paid.

If you would still like to test it, use our contact form on our site to request it and I’ll get it out to you tomorrow.

Thanks.

(The contact form allows you to give us your email address without posting it in a public forum)

Hi

I filled the contact form and mentioned in it that i want to test the beta version.

Thanks

Hi – the email was sent but then returned by gmail – they didn’t like the attachment. So just sent you a link instead just now.