Makes assisting customers less of a messy “process” & a lot less risky
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Genius way to solve complicated problem.
We have been using TrustedLogin in our plugin Content Control for some time now. It not only provides users a 1-click option to provide our support team with temporary admin access, but properly allows sharing that access within our team for a limited time.
This makes it both easy to use and integrate into your existing processes, painless for the user, more secure than generating user accounts, and makes cleanup a breeze as access self-expires.
Further it take a lot of the liability off of our team when asking for credentials and such. Only team members with proper access to our own sites can gain access to the users site, so even if the token were leaked, only our team can utilize it.
We look forward to rolling it out in our larger plugins in the near future, such as Popup Maker & User Menus, helping us support nearly 1 Million users.
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