• Hi, My current web host is going out of business. They no longer have customer support. I need to make a copy of my website and download it to my computer so that I can transfer it to another host. My current host will be of no assistance to me. How can I copy the complete contents of my website to transfer to another host?

    Thank you!

    Pat M.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Stef

    (@serafinnyc)

    Hello @pasqualerose do you know if you have a cPanel access on that server? If so you can simply go in and compress the public_html folder of the instance and then go into your mySQL or phpmyadmin and grab the database. Then you’ll have a full and complete site to download.

    A lot of this will be based on your current hosting situation. Let us know if you have a cPanel. If you’re not sure you can go to your domain :2083 and that will tell you. https://examplemysite.com:2083

    Let us know.

    Thread Starter pasqualerose

    (@pasqualerose)

    Thanks @serafinnyc. I do not have cPanel access.

    Pat

    Do you have access to the WordPress backend? Then install a migration plugin there, e.g.
    https://www.ads-software.com/plugins/duplicator/
    https://www.ads-software.com/plugins/updraftplus/

    The procedure is described quite well by the respective plugin developers.

    Thread Starter pasqualerose

    (@pasqualerose)

    Thanks @threadi. I do have access to the backend and can install plugins. I’ll try that.

    Pat M.

    Stef

    (@serafinnyc)

    Hey @pasqualerose that’s a great idea that @threadi has. Just make sure if your site is very large you will need the pro versions of these app and I’m not sure their cost. The free versions have limitations. They just changed those I believe last week to something like 50MB. So just ask before you do anything.

    @serafinnyc I don’t know where you’re getting that information from, but I just tested both plugins listed above and could easily backup and download over 600 MB of source data with no issues.

    I didn’t try a restoration though. Could that be where the 50MB limit is?

    Stef

    (@serafinnyc)

    @gappiah from our own experiences. One of our devs had an issue with a site two weeks ago and I myself had the same issue with a site that was 250MB. Glad you were able to. We weren’t.

    @serafinnyc That would mean the limit you faced is environment-related (likely a timeout of some sort in the hosting environment), and not a hard limit backed into either plugin. If it were a hard limit in the plugins, it would apply to every user everywhere — and they fact it works for me proves otherwise.

    I created a dozen UpdraftPlus backups this week with more than 1GB (largest was 5GB). I’ve never been asked to pay anything for it (but let the website-owner set an positive review for it ?? ). Duplicator does have such notices, but as far as I know not for such small sizes – I rarely use the plugin. But there are many other alternatives: https://www.ads-software.com/plugins/search/migration/

    Thread Starter pasqualerose

    (@pasqualerose)

    Thanks @threadi @gappiah and @serafinnyc I appreciate all the feedback. I will try those plug-ins and see what happens. If I have a problem, I will reply back here.

    Stef

    (@serafinnyc)

    @gappiah it had nothing to do with enviro. No time outs, nothing. The app clearly said you can’t migrate more than x amount. That’s what we saw.

    @threadi that’s great. I never have had a need for either of these apps as I always do them using CLI but hey whatever works for you. Just letting the user know there are indeed max transfer issues with the apps. As for Updraft I can’t comment on, but I think I also saw something there as well.

Viewing 11 replies - 1 through 11 (of 11 total)
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