MalCare Saves The Day!!!

MalCare literally saved our day, today. We had given up hope of saving our websites after they had been hacked and Casino websites were put in their place? Our public_html and WordPress Core directory were infected. Because of that, we had to manually delete the core infected viruses and the other smaller domains that did not have MalCare protection. We where able to quickly rebuild the other mid sized ones, but the largest one would have taken weeks or even a few months. We forgot that we had Malcare for this domain. But when we logged into MalCare, we saw that backup copies were still being made. So we found a few virus free copies around two months old and tried to re-install those. But the backup restore would only go up to 30% and then stop with errors, seems like some permissions or scripts going to our new WordPress install were having denied access? We thought we would surely now have to re-build from scratch. So as a last resort we contacted the MalCare Support team, via their webpage button. I think their page said a response would be within six hours, but we got a response within the hour, which was a great surprise. A gentleman by the name of Sai Sanjay was our contact and every time we sent him a message, he responded within minutes. Within a day he was able to go into our FTP folder and monitor the restore personally. Whatever magic he did, he was able to restore our website to its full glory. Wow, Sai Sanjay and MalCare, great service and great response times. Would I recommend MalCare to my other industry friends, 100% YES…!!!