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Reply To: Malicious content on website

Andrew Nevins — Wed, 26 Sep 2018 13:49:44 +0000

Get a fresh cup of coffee, take a deep breath and carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.

If you’re unable to clean your site(s) successfully, there are reputable organizations that can clean your sites for you. Sucuri and Wordfence are a couple.

Reply To: Malicious content on website

trevorjonesit — Wed, 26 Sep 2018 15:14:57 +0000

Hi Andrew, thanks for this I have had a good look through there and have read some of the pages already.

My main issue is trying to locate the code brought up by the quttera report. I have FTP access to all the wordpress files on Godaddy and can also view the code in the template files under ‘Appearance’ in the editor for wordpress but can’t find reference to the above anywhere!?

Reply To: Malicious content on website

Andrew Nevins — Wed, 26 Sep 2018 15:39:07 +0000

@michaelquttera, It’s looking a little spammy now that you’re posting to recommend your own plugin. Leave that bit out and you’ll be fine.

Reply To: Malicious content on website

Andrew Nevins — Wed, 26 Sep 2018 15:51:55 +0000

Like I said, leave that out.

Reply To: Malicious content on website

Andrew Nevins — Wed, 26 Sep 2018 15:52:49 +0000

Apologies I may have misunderstood everything! Leaving this thread ~ Good luck!

Reply To: Malicious content on website

trevorjonesit — Thu, 27 Sep 2018 07:15:02 +0000

Thanks Michael,

I did use Wordfence which flagged up some issues, but when I selected to fix/remove it brought the website down. I’m running the one you recommended at the moment internally and it has flagged up the following thus far;

https://ibb.co/cUEPE9

Once the scan is complete does it give me any options to clear/remove or will I need to dig into these files?

Reply To: Malicious content on website

trevorjonesit — Thu, 27 Sep 2018 08:03:30 +0000

Thanks Michael! I will do that, I see that Quttera and other companies provide enhanced support plans to clean up and secure sites, these packages would resolve our issue im guessing for a premium?