Malware Scan won’t finish

Hello.

Thank you for your request.

Could you tell us do you see any errors in your PHP logs or in your webserver logs?

They will help us greatly to solve it quicker.

You can send us details via creating a private ticket:
https://cleantalk.org/my/support/open

Best regards.

I’m very, very busy today and I’m afraid I won’t be able to contact my hosting company to obtain the logs today but I want this issue resolved. Please help, I’m running Facebook ads traffic to this domain and I don’t want spam. Is there a way to know if Facebook ads sends spammers btw? I keep getting invalid phone number leads to my landing page. Wasn’t sure what I could do with CleanTalk to prevent further spam submissions? I’m using a Wufoo embedded Javascript form.

Thanks,
Kenny

Hello, Kenny.

Could you please give us link to your form so we can test it.

Also, could you create a temporary administrator user for us and give us access to administrator Dashboard of your website? It will help us a lot to fix the malware scanning issue.

If yes, please send credentials via private ticket:
https://cleantalk.org/my/support/open

Best regards.

I just submitted a private ticket. I also outlined another thing I’d like to do and that is blocking a lot of other countries and everybody except for referral traffic from facebook so hopefully you will have a solution to help me with that.

Thanks!
Kenny

Hello, Kenny.

We’ve replied to your ticket #8842
https://cleantalk.org/my/support/open

Write back anytime.

Thank you.