Manage Backup Archives Download – Please Wait

  • Version 3.6

    Several sites – Use of Download link in Manage Backup Archives fails. After clicking the download link a window opens with “Please wait …” message. Download does not occur.

    A different site – Download occurs but Please Wait window stays open.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @webcitymedia @gillesgagnon
    Please give me your server information by going to BackWPUp -> Settings -> Infomation -> and press “Get debug info”
    Thanks!

    Thread Starter webcitymedia

    (@webcitymedia)

    Different server

    WordPress version: 4.9.6
    BackWPup version: 3.6.0
    PHP version: 7.2.6 (64bit)
    MySQL version: 10.1.34-MariaDB
    cURL version: 7.60.0
    cURL SSL version: OpenSSL/1.0.2o
    WP-Cron url: https://XXXXXXXXX.com/wp-cron.php
    Server self connect: Response Test O.K.
    Document root: /home/XXXXXXXXX/public_html
    Temp folder: /home/XXXXXXXXX/public_html/wp-content/uploads/backwpup-838ac2-temp/
    Log folder: /home/XXXXXXXXX/public_html/wp-content/uploads/backwpup-838ac2-logs/
    Server: Apache/2.4.33 (cPanel) OpenSSL/1.0.2o mod_bwlimited/1.4
    Operating System: Linux
    PHP SAPI: fpm-fcgi
    Current PHP user: XXXXXXXXX
    Maximum execution time: 0 seconds
    BackWPup maximum script execution time: 0 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: On
    CHMOD Dir: 0755
    Server Time: 18:23
    Blog Time: 11:23
    Blog Timezone: America/Los_Angeles
    Blog Time offset: -7 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 256M
    WP maximum memory limit: 256M
    Memory in use: 6.25 MB
    Disabled PHP Functions:: exec, passthru, shell_exec, system
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, cgi-fcgi, ctype, curl, date, dom, filter, ftp, gd, hash, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    *Looks. Removes modlook tag.*

    There’s no sensitive data there and no need to anonymize anything. Your post will not be edited.

    Plugin Support happyAnt

    (@duongcuong96)

    @gillesgagnon @webcitymedia
    Sorry my late reply, just want to ask if you possible upgrade PHP version to 7.0 or better 7.2 and then try again?
    Is that make any difference?
    Thanks!

    Thread Starter webcitymedia

    (@webcitymedia)

    All mine are already at version 7.2. Still stuck at Please wait …

    Plugin Support happyAnt

    (@duongcuong96)

    @webcitymedia
    could you try with another web browser or clear your cache?
    When it’s show downloading please wait, can you see any error in browser console( press F12 -> click on console tab )

    Plugin Support happyAnt

    (@duongcuong96)

    @gillesgagnon
    Glad that it’s working for you ??
    If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating. This would encourage us to develop new free features and provide free support ??
    https://www.ads-software.com/support/plugin/backwpup/reviews/

    Thread Starter webcitymedia

    (@webcitymedia)

    I am still seeing the same issue with a cleared cache and watching for a console error. It just hangs there. I do have a few clients on older versions of php that do work.

Viewing 8 replies - 1 through 8 (of 8 total)
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