Manage connection Error

Hey @leftysgirl ,

Thank you for reaching out to us. I’m sorry to hear that our plugin isn’t working as expected on your end.

This is a known issue that we’ve been in touch with Facebook directly who have logged an issue on their side. In short, when the plugin has been configured previously, it will save a merchant_settings_id in your WooCommerce database so that you can re-open the setup at any time to show your previously selected options. If you lose access to the account that configured the plugin, or Facebook invalidates the account or merchant settings configuration, this message will be displayed.

The quick workaround here is to reset the plugin back to a fresh install, removing the existing settings. You can do so by installing the following small plugin we’ve created. This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”. Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try again!

Could you give this a go and let me know if it allowed you to start the setup of the plugin again?

Best regards,

Pit
SkyVerge

• This reply was modified 4 years, 5 months ago by SkyVerge.

Thank you for the information! This is absolutely driving me crazy. For whatever reason, I was able to get my products uploaded to a catalog without having to take these steps.
However, My catalog is not linked to my Shop’s page. The catalog does show products in my Bussiness Manager account on Facebook, but not in my Business Shop page.

I had contacted Facebook Business. They said my Pixel ID is attached to the wrong catalog and to move the catalog to the right area. But, I only see one catalog the one with the products in it. It is not the one they are referring to. I am attaching links of screenshots of the email with the driections from Facebook and the one of FB Business Manager Dashboard. I hope you can help.

https://ibb.co/kGr51Kh
https://ibb.co/7KfySvh

Thank you for your help.

Hey @leftysgirl ,

Thank you very much for your patience for my reply during the weekend. I’m sorry to hear that our plugin has been causing you this issue. We’re working hard to improve its performance and we hope that soon most of these issues will be solved.

Regarding the screenshot liks, I’m afraid that they expired and I can’t see them on my end. My apologies for that.

Since you’ve mentioned that there’s already a Product Catalog that has been created manually, we can try to delete that catalog and try going through the setup process again. Our plugin requires a Product Catalog to be generated when going through the initial setup, so a manually-created catalog could possibly cause issues.

In order to proceed, could you disconnect the catalog from your Catalog Manager, select the catalog that was manually created from the drop-down, click Settings and then Delete? This will delete the catalog and remove the connection from the Shop. If there’s no other catalog, you can navigate to your WooCommerce site and start the process of connecting the plugin again.

Could you let me know if that allows you to proceed after you’ve deleted the manually-created catalog?

Looking forward to your response.

Best regards,

Pit
SkyVerge

Sorry I’m hijacking your thread and I’m not sure if my issue is connected or not. I was having problems with ‘manage your connection’ when I clicked it did nothing. I downloaded your plugin and reset the facebook settings and when I went back to Facebook for Woocommerce it has reset to the start of setup. I now get the Facebook image with ‘grow your business on facebook’ etc and the ‘get started’ button but if I click that nothing happens.

update – I eventually found a plugin conflict, paypal/woocommerce. Seems to be working now I think.

Hey @jrossjord ,

Great work digging deeper regarding this issue! Could you let me know if after deactivating the Paypal plugin, you were able to use Facebook for WooCommerce as expected?

If so, would it be possible to let me know which plugin you were using in order to further investigate if possible?

Looking forward to your response.

Best regards,

Pit
SkyVerge

yes, deactivating the paypal plugin, combined I think with your reset plugin has set it up fine. I’ve reinstalled paypal plugin after set up, haven’t tried to ‘manage connection’ since then…will let you know.

Hey @jrossjord ,

Thanks for confirming this for me.

Don’t hesitate to let me know if re-installing the plugin caused the same issue again. Also, it would be really helpful if you can let me know the name of the PayPal plugin that you’re using so I can inform our team about it.

Looking forward to your response.

Best regards,

Pit
SkyVerge

It was Woocommerce Paypal Checkout Gateway

Hey @jrossjord ,

Thank you so much for letting me know. It’d be really helpful if you can make a quick check and let me know if you continue to encounter this issue while using the WooCommerce Paypal Checkout Gateway plugin. ??

I’ve tried replicating this case on our end and I’ve been unable to do so, which means that maybe using our reset plugin was enough to resolve this. Still, I’d love to know more information if you have a moment to give this a go.

In the meantime, is there anything else I can do to help you?

Best regards,

Pit
SkyVerge

I added new products to my website today and they are showing in my Facebook page shop so I guess all is fine now. Just for information, your reset plugin certainly reset the setup for the Facebook for Woocommerce plugin but it wouldn’t let me actually set up the connection until I disabled the Paypal plugin. I had gone through each plugin I had one at a time and it was definitely the Paypal one that was an issue. Although the plugin was uptodate, perhaps it just needed to be reinstalled. Who knows? It’s all working fine now. Thank you for your help.

Thanks for confirming this for me @jrossjord and for sharing this extra feedback. It’s really helpful for us to know any potential issues that could have been caused by our plugin. ??

Happy to hear that everything is working as expected now on your end. Don’t hesitate to let me know if any other questions or issues come up! I’d love to further assist you!

Best regards,

Pit
SkyVerge

@skyverge
I have just used hte plugin now, and it cleared everyhting in the setting.
At Least I have some hair to keep it on .

Thanks for this great help

Hey @salamasherif ,

That’s great news! Glad to hear that clearing the settings helped with resolving any issues you’ve encountered. ??

Don’t hesitate to let us know if you run into any other questions or issues. We’d love to help!

Best regards,
Pit

Hey @leftysgirl,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??