Hi rpdeuce,
Yes this is possible, but it depends how you’ve setup the views in Zendesk. For example, we have our views setup via a custom field. Depending on the value of this field, the ticket is filtered into specific views.
For a real life example, on our system we have an “Installation request form” where people can request an installation for a product. We created a custom field for this which is prefilled with the value “installation”. This is then passed to Zendesk as a hidden field, meaning any requests sent via that form/shortcode are tagged into a specific view in Zendesk.
Setting in plugin – https://imgur.com/a/eXm2l.
and the setting for that field in Zendesk – https://imgur.com/a/rxYSn.
There are a few different ways of achieving this. As I say, it really depends on how you’ve setup your Zendesk system. I hop this example helps though.
Phil
