Manual Coupon

Hello @naydenov90

Thank you for choosing our plugin.

We apologize for the inconvenience.

Fist make sure that WooCommerce coupons are enabled in the WooCommerce seettings.

Please let us know more details about the issue like:

• A full-page screenshot of the rule that you have created.
• A screenshot of the issue and explanation about it.

You can try the same rule on our demo website and if it works fine, then there is a conflict on your site that causes this issue. To find it follow the below steps.

• Deactivate all of the WooCommerce related plugins (especially pricing and discount plugins).
• Activate only our plugin with WooCommerce.
• Test it again and if this time it worked properly activate other WooCommerce related plugins one by one and test it again to find the plugin that causes this issue.

I hope it helps.

Best Regards

• This reply was modified 1 month, 3 weeks ago by Emily Wilson.

Hello @emilywil !

Firstly yes -> WooCommerce coupons are enabled
Here is a short video with all things which you need.

I already deactivated all plugins and left only Woo and your plugin but the problem still appear.
IF you need i can provide you access to our dev environment to check it yourself.

Thank you !

Hello @naydenov90

Thank you for the video.

We have tested the same rule and it is working fine. You can try it on our demo website too.

You can try with another theme too.

For further investigation, if you have active license of the pro version, please contact us here.

Best Regards